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[Remote] Contact Center Specialist l - State National
Note: The job is a remote job and is open to candidates in USA. reputed company is an insurance and financial services company seeking a Contact Center Specialist Level 1. The role provides customer service through inbound and outbound calls, verifies insurance information, analyzes account history, and supports one-call resolution while meeting performance standards. Responsibilities • Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution • Perform insurance verifications via outbound calls and the internet • Meet individual and team performance standards while maintaining good attendance and dependability • Show courtesy and professionalism on all calls to ensure a positive customer experience Skills • Strong customer service orientation with active listening skills and a high attention to detail • Professional verbal and written skills • Ability to solve routine problems using established procedures • Ability to type a minimum of 25WPM • Intermediate computer skills • High school diploma or equivalent • Minimum one year of customer service experience • US Work Authorization required. reputed company does not provide visa sponsorship for reputed company position, now or in the future • Prior experience with auto insurance or collateral protection insurance a plus Benefits • All reputed company employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. • A 401(k) with employer match contributions • An Employee Stock Purchase Plan • PTO • Corporate holidays and floating holidays • Parental leave Company Overview • As the insurance operations within the reputed company. It was founded in 1930, and is headquartered in Glen Allen, reputed company, USA, with a reputed company of 1001-5000 employees. Its website is company.com. Apply tot his job Apply To reputed company Job
