Pharmacy Technician IV - Patient Assistance Coordinator

<h2><span class="emphasis">Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via </span><a href="http://myapps.microsoft.com/" target="_blank" rel="noopener noreferrer"><span class="emphasis">MyApps.Microsoft.com</span></a><span class="emphasis">, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. </span><br><br><span class="emphasis">All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). </span></h2><h2><br><span class="emphasis">If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.</span><br> </h2><p style="text-align:left"><br><b>Closing Date:</b></p>06/16/2026<h2><br><b>Type of Position:</b></h2>Clinical Staff - Medical Ancillary Support<h2><br><b>Job Type:</b></h2>Regular<div><div><div><div><div><div><div><h2><br><b>Work Shift:</b></h2></div></div></div></div></div></div></div>Day Shift (United States of America)<div><div><div><div><div><div><div><p style="text-align:inherit"></p><p style="text-align:left"><b>Sponsorship Available:</b></p></div></div></div></div></div></div></div>No<h2><br><b>Institution Name: </b></h2>University of Arkansas for Medical Sciences<p style="text-align:left"><br><span>The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.</span><br> </p><p style="text-align:left"><b>UAMS offers amazing benefits and perks </b>(<u>available for benefits eligible positions only</u>):</p><ul><li>Health: Medical, Dental and Vision plans available for qualifying staff and family</li><li>Holiday, Vacation and Sick Leave</li><li>Education discount for staff and dependents (undergraduate only)</li><li>Retirement: Up to 10% matched contribution from UAMS</li><li>Basic Life Insurance up to $50,000</li><li>Career Training and Educational Opportunities</li><li>Merchant Discounts</li><li>Concierge prescription delivery on the main campus when using UAMS pharmacy</li></ul><p style="text-align:inherit"></p><p style="text-align:left"><span>Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the<span> </span></span><b>Apply</b> link/button.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.<p style="text-align:inherit"></p><p style="text-align:left">Persons must have proof of legal authority to work in the United States on the first day of employment.</p><p style="text-align:inherit"></p><p style="text-align:left">All application information is subject to public disclosure under the Arkansas Freedom of Information Act.<br> </p><p style="text-align:left">For general application assistance or if you have questions about a job posting, please contact Human Resources at<b> </b> <span><a href="mailto:askrecruitment@uams.edu" target="_blank" rel="noopener noreferrer"><span><span><span class="WIO0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">askrecruitment@uams.edu</span></span></span></span></a>. </span></p><h2><br><b>Department:</b></h2>ICE | PTSL Pharmacy Technicians OP C<p style="text-align:left"><br><b>Department's Website:</b></p><h2><br><b>Summary of Job Duties:</b></h2>Under the direct supervision of the Department Business Administrator, the Pharmacy Technician (Patient Assistance Coordinator) will have responsibility for coordinating the pharmacy’s financial assistance programs, with a primary focus on infusion drug assistance. The employee in this position must demonstrate special skills, knowledge, and task completion not required by the other pharmacy technicians. The programs to be coordinated and monitored include, but are not limited to, Infusion drug assistance, PAPs (free drug), MAP (Medication Assistance Program), and AKDC (Arkansas Kidney Disease Commission). This position will support operations ensuring patients receive the lowest out of pocket expense possible utilizing assistance from various programs and manufacturers. This includes, but is not limited to, researching data, working with Outpatient clinic staff, connecting patients with appropriate assistance, assisting in applications, processing prescriptions, communicating with billing, and patient follow up. The Pharmacy Technician will work with pharmacy leadership to maintain and improve program workflows and expansion. In addition to these duties, they may perform the duties of the Pharmacy Technician I/II/III/IV, including assisting the pharmacists in day-to-day operations, patient outreach, medication delivery and other facets of patient care. The Pharmacy Technician will prioritize work based on immediate need and rapidly changing workload. They will work as a team member to perform day-to-day work efficiently and accurately, along with any additional tasks or projects to help achieve departmental goals.<h2><br><b>Qualifications:</b></h2><p><b><u>Minimum Qualifications:</u></b></p><ul><li><p><span>HS/GED plus 4 yrs Pharmacy Tech Experience or Bachelors Degree in Pharmaceutical Sciences; </span></p></li><li><p><span>1 year to obtain ASHP/ACPE accredited technician training or certificate program; National Technician Certification (PTCB); </span></p></li><li><p><span>Arkansas Pharmacy Technician Licensure.</span></p></li><li><p>Computer skills (i.e. Microsoft Office and EMR experience)</p></li></ul><p></p><p><b><u>Preferred Qualifications:</u></b></p><ul><li><p>B.S. or higher degree; business/accounting courses preferred</p></li><li><p>ASHP/ACPE accredited technician training</p></li><li><p>Previous experience as a pharmacy buyer</p></li><li><p>Previous experience with 340B</p></li><li><p>Previous management or team leader experience</p></li><li><p>Specialized certificate or certification (i.e. PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, 340B Certification, etc.)</p></li><li><p>Strong math skills; excellent communication & organizational skills</p></li></ul><p style="text-align:left"><br><b>Additional Information:</b></p><p><b><u>Responsibilities:</u></b></p><ul><li><p>Focuses on providing copay assistance and free drugs to infusion patients, as well as assists with other efforts within the pharmacy copay assistance programs</p></li><li><p>Monitors work queues within the EPIC platform to identify patients' need for assistance</p></li><li><p>Collaborates with other staff to expand efforts and organize workflow.</p></li><li><p>Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance.</p></li><li><p>Develops and maintains reporting metrics needed to track productivity for copay assistance</p></li><li><p>Assists with adjudicating medication fills and refills</p></li><li><p>Works with clinic staff and billing to obtain PAs and EOBs as necessary</p></li><li><p>Has an exceptional understanding of EPIC Willow <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Ambulatory/Hyperspace</span> and how to navigate</p></li><li><p>Performs basic pharmaceutical calculations</p></li><li><p>Research patient data and previous fills</p></li><li><p>Performs regularly scheduled and organized follow-ups with patients to ensure active and timely copay assistance</p></li><li><p>Communicates professionally and efficiently with patients and other department staff</p></li><li><p>Troubleshoots and communicates with billing</p></li><li><p>Maintains appropriate records and paperwork, electronic and/or paper</p></li><li><p>Answers and receives phone calls, directing to the appropriate area when necessary</p></li><li><p>Full understanding of 340B requirements, guidelines, and processes</p></li><li><p>Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program</p></li><li><p>Monitors and submits monthly AKDC claims promptly</p></li><li><p>Assists SPS and Retail patient assistance coordinators as needed when work is caught up</p></li><li><p>Has an exceptional understanding of EPIC Willow Ambulatory and how to navigate</p></li><li><p>Assists pharmacists with patient outreach and answers phones regularly</p></li><li><p>Communicates professionally and efficiently with patients and other staff</p></li><li><p>Maintains appropriate records and paperwork, electronically and/or paper</p></li><li><p>Delivers medication to employees/patients in a timely and accurate manner</p></li><li><p>Promotes a safe working environment and maintains clean work surfaces in all dispensing areas</p></li><li><p>Complies with all departmental and institutional policies and procedures</p></li><li><p>Documents all cleaning activities and duties on the appropriate log sheets</p></li><li><p>Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc)</p></li><li><p>Helps maintain Parata Max inventory levels, restocking when needed</p></li><li><p>May be asked to assist with weekly and monthly duties, such as cycle counts, return to stock drugs, and expired drug pulls</p></li><li><p>Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment, facilities, or drug distribution</p></li><li><p>Assists the shipping department if needed</p></li><li><p>Work to provide excellent pharmacy services and assist in achieving departmental goals and ultimately the institution’s vision and mission</p></li><li><p>Participates in educating & training of students, residents, and new employees</p></li><li><p>Dependable.</p></li><li><p>Rarely tardy or absent from work per the UAMS Unapproved Absence Policy</p></li><li><p>Cross-trained and can work in multiple areas</p></li><li><p>Floats to other areas when work is caught up</p></li><li><p>Accepts responsibility for the work area</p></li><li><p>Participates in educating & training students and new employees</p></li><li><p>Keeps visiting and other non-work activities to a minimum while there is work to do</p></li><li><p>Displays initiative to learn new jobs and solve problems</p></li><li><p>Handles problems with professionalism</p></li><li><p>Adheres to the UAMS Code of Conduct</p></li><li><p>Protect confidential information</p></li><li><p>Works effectively with all employees, colleagues, patients, and guests as a team</p></li><li><p>Adheres to institutional and departmental dress code</p></li><li><p>Maintains professional behavior and mutual respect toward all employees, colleagues, patients, and guests</p></li><li><p>Other duties as assigned​</p></li></ul><p style="text-align:left"><br><b>Salary Information:</b></p>Commensurate with education and experience<p style="text-align:left"><br><b>Required Documents to Apply:</b></p>License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume<div><div><div><div><div><div><div><p style="text-align:left"><br><b>Optional Documents:</b></p></div></div></div></div></div></div></div>Proof of Veteran Status<h2><br><b>Special Instructions to Applicants:</b></h2><div><div><div><div><div><div><div><p style="text-align:left"><br><b>Recruitment Contact Information:</b></p></div></div></div></div></div></div></div><p style="text-align:left"><span>Please contact<a href="mailto:askrecruitment@uams.edu" target="_blank" rel="noopener noreferrer"> <span><span><span><span><span><span><span><span class="WMM0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">askrecruitment@uams.edu </span></span></span></span></span></span></span></span></span></a>for any recruiting <span><span><span><span><span><span><span><span class="WMM0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">related questions.</span></span></span></span></span></span></span></span></span></span></p><p style="text-align:left"><br><i>All application materials must be uploaded to the University of Arkansas System Career Site <a href="https://uasys.wd5.myworkdayjobs.com/UASYS" target="_blank" rel="noopener noreferrer"><span><span><span><span><span><span><span><span><span><span class="WMM0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://uasys.wd5.myworkdayjobs.com/UASYS</span></span></span></span></span></span></span></span></span></span></span></a>  </i></p><p style="text-align:left"><i>Please do not send to listed recruitment contact.</i></p><h2><br><b>Pre-employment Screening Requirements:</b></h2>Annual TB Screening, Criminal Background Check, Substance Abuse Testing<p style="text-align:left"><br>This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. </p><h2><br><b>Constant Physical Activity:</b></h2>N/A<h2><br><b>Frequent Physical Activity:</b></h2>Feeling, Hearing, Sitting, Standing, Talking, Walking<h2><br><b>Occasional Physical Activity:</b></h2>N/A<h2><br><b>Benefits Eligible:</b></h2>Yes