Part-Time Virtual Care Veterinary Technician – Teletriage

Job Description:

  • Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
  • Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
  • Review medical records to understand patient history and provide informed guidance
  • Document clearly and accurately in patient records using veterinary terminology
  • Verify and process prescriptions, ensuring appropriate follow-up for client requests
  • Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
  • Follow protocols, maintaining consistency while adjusting to each unique case
  • Collaborate cross-functionally, providing feedback to improve processes and systems
  • Thrive in a fast-paced, continuously learning environment, improving skills and delivering excellent care
  • Live and breathe the company values: curiosity, integrity, excellence, accountability, and respect

Requirements:

  • Credentialed Veterinary Technician
  • At least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required)
  • Comfortable navigating multiple computer programs and online platforms
  • Exceptional communicator: able to clearly articulate medical information, both verbally and in writing
  • Adaptable problem solver: thrives in a fast-paced, dynamic environment
  • Independent worker: manages priorities and tasks effectively with minimal supervision
  • Continuous learner: eager to grow professionally to improve patient care
  • Dedicated work environment: has a quiet, distraction-free space and meets the internet requirements (Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency)

Benefits:

  • Excellent medical, vision, and dental coverage (with various options to choose from)
  • 401(k) savings plan with employer match
  • Paid time off
  • 12 weeks of paid parental leave
  • Free membership and discounts on services for your furry family members
  • Continuing education allowance
  • Uniform provided
  • Work-from-home stipends to help set up your home office
  • A collaborative team that has your back and will welcome you as part of our pack
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