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Network Service Design Manager

About the position

NTT DATA is seeking a Network Service Design Manager to join their team in Baltimore, Maryland. This role serves as a technical leader for a large-scale network modernization program for public-sector clients in Maryland. The Service Design Manager is responsible for Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security, and Supplier Management. The position involves defining target architecture, producing HLD/LLD artifacts, governing standards and patterns, and leading end-to-end technical delivery across core backbone, SD-WAN, security services, observability, and operations integration. The individual will be the single point of accountability for engineering decisions and design quality, collaborating with the Program Director, Operations leadership, and agency stakeholders to ensure resilient, secure, and compliant outcomes. This role requires a blend of deep hands-on design expertise and executive communication skills, guiding multi-vendor solutions and cross-functional engineering teams through buildout, migration, and steady-state operations. The Design Manager will also contribute to sales and pre-sales engagements, practice maturity, and innovative solution development.

Responsibilities

Define Service Requirements
Translate business, customer and technical requirements into clear network service specifications
Create End to End Service Designs
Develop high level and detailed designs that describe how the network service will work from end to end
Document network capacity plans, routing, resilience and operational processes.
Coordinate Across Technical Teams
Promote capabilities and offerings to internal groups, partners, and clients; present roadmaps, reference architectures, and proof points.
Work with Engineering, architecture, Network Operations (NOC), field engineers, and vendors to ensure alignment
Ensure Operational Readiness
Define how the service will be supported (fault management monitoring, maintenance).
Prepare support documentation for operations teams and ensure handover to NOC/SOC.
Manage Service Impact of Project Changes
Assess how design changes or network upgrades will affect existing services.
Ensure continuity, resilience and minimal customer interruption.
Cross‑Functional Leadership & Collaboration
Facilitate collaboration among sales, pre‑sales, delivery, operations, and security teams to ensure seamless design‑to‑run transitions.
Blend technology and business strategy to develop compelling, outcome‑based solutions; articulate value in executive terms.
Risk and Issues Management
Identify risks to service design, delivery or stability.
Develop migration plans (e.g. backup routes, redundancy, scheduling windows)
Talent Development
Coach and mentor solution architects and sales teams; develop technical career paths, training plans, and communities of practice.

Requirements

10–15+ years in large-scale network engineering/architecture, with 7+ years leading multi-agency or enterprise programs.
Minimum of eight (8) years’ experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management.
Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline.
Hybrid/onsite presence in Maryland area to engage with agency stakeholders, governance bodies, and operations teams.

Nice-to-haves

A Master’s degree or higher and project management certification is preferred.
Proven leadership designing and governing MPLS/IP backbones, SD-WAN, Internet gateways, and security architectures at statewide or enterprise scale.
Hands-on mastery of BGP, QoS, IPv6, VRF/VRF‑lite, IPSEC, and HA patterns; demonstrable vendor depth (Cisco, Fortinet, Juniper).
Extensive knowledge of network management, monitoring, and design solutions. Experience integrating NOC/SOC, ITSM platforms, event correlation, and observability stacks; strong bias for automation and repeatability.
Executive-grade communication: able to articulate complex trade-offs, negotiate standards, and influence cross-functional leadership.
In-depth experience creating and managing infrastructure outsourcing solutions and cost models.
Experience performing complex technical analysis of software, hardware, and network systems.
Experience with managed network services and various network tools and hardware vendor products.
Availability to lead critical cutovers, incident response escalations, and executive reviews during high-importance events.
Ownership of design authority: you make final calls on architecture patterns, balancing risk, cost, schedule, and operability.
CCIE (Routing & Switching/Enterprise/Service Provider) strongly preferred; CCNP/CCDA as applicable.
Security certifications (CISSP, GIAC) and ITIL Foundation; familiarity with COOP planning.
Prior experience with Maryland public-sector programs and Rule 60GG project governance highly preferred.
Experience with cloud network architecture (Azure/AWS/GCP), IX peering, and DDoS mitigation services.
Demonstrated success driving multi-vendor standards, cost models, and technical due diligence in RFP/RFI contexts. Network technical thought leadership and organizational agility.