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Modern Work Senior Administrator (Remote)
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
Compugen is seeking an Endpoint Management Specialist based in Canada. This is a permanent, full-time position with a target start of November 2021.
The successful candidate will own, manage, and administer user endpoint environments. With activities such as OS and productivity patching, image management, application packaging and distribution, M365 tenant administration, policy configuration and enforcement, and other tasks.
In more detail, the Endpoint Management Specialist will be a key member of a national team supporting multiple Compugen customers. They will own, co-own and be responsible and accountable for the endpoint management tools and platforms for assigned customer environments. This can include the overall operational health, patching, image management, application packaging and distribution, M365 tenant administration, policy configuration and enforcement, enhancement delivery, data analysis, governance and compliance reporting, incident trending, major incident response, documentation, and support of new and ongoing initiatives pertaining to endpoint management in a modern environment.
Key Responsibilities:
- Bring and maintain deep experience and knowledge of modern endpoint management technologies and collaboration tools such as Intune/Microsoft Endpoint Manager, AD/AAD, Autopilot, Defender for Endpoint and more
- Bring and maintain deep experience and knowledge of legacy endpoint management technologies such as SCCM, including application packaging and distribution, device imaging, and policy.
- Serve as a core technical advisor in the assessment, planning and implementation of new endpoint management features and capabilities
- Gather and document requirements from stakeholders in areas of endpoint management strategy. Integrate and align Compugen processes and best practices to meet the governance objectives of the stakeholder community
- Support Compugen’s management team with analysis and communication materials related to operational activities
- Facilitate requirements gathering sessions with technical and business stakeholders
- Design, construct and maintain endpoint management environments/solutions
- Plan and Execute an end-to-end implementation of endpoint management workloads
- Maintain a thorough understanding of existing and emerging M365 and related core technologies and administration such as Teams
- Assists with the development of cloud design standards related to unified endpoint management
- Manage and maintain multiple enterprise end user/endpoint environments
- Maintain a highly secure mobile system through proper security configurations
- Partner with business and technology stakeholders to establish, communicate, and maintain a reliable and secure endpoint environment leveraging enterprise administration and security tools
- Follow a formal problem management process for incident and problem reporting and resolution
- Support the evolution of unified endpoint platforms through the design and implementation of new service features
- Improve internal efficiency and customers productivity by finding opportunities to optimize existing processes and tools
- Demonstrated ability to develop positive relationships with business and technical stakeholders: enabling and supporting successful project and/or strategy delivery
- Manage requests & incidents via ticketing systems, comprehensively document work
Skills & Qualifications:
- Minimum 5 years’ experience managing a modern endpoint environment through cloud based M365 tools including Azure AD, Intune/Endpoint Manager, Autopilot, Defender for Endpoint, etc.
- Microsoft Certification in endpoint management administration and tools is strongly recommended
- Exceptional technical knowledge of M365 applications and tenant management
- ITIL 4 certification or equivalent coursework is an asset
- Working knowledge of VDI environments including VMWare, Citrix and Windows 365 is an asset
- Understanding of and experience with IT Operations best practice and delivery of service
- Ability to effectively navigate and deliver results in large and complex environments
- Ability to coordinate, prioritize and complete multiple tasks and multiple priorities
- Strong forward thinking, analytical, interpersonal, and problem-solving skills
- Strong oral and written communication skills, with the ability to explain concepts and topics in layman’s terms to non-technical stakeholders and build consensus and credibility among diverse stakeholder groups
- Able to work effectively both as an individual contributor and as a team member
- Proven track record of successful requirements gathering and documentation using best practice standards
- Experience with documentation and transfer of knowledge, creation, and maintenance of knowledge
- Experience in a Project Management Office or senior roles in IT project delivery and operational environments is an asset
- Change management/business transformation experience and understanding
What Compugen Offers You:
- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
