Manager, Vocational Rehab – Virtual

Job Description:

  • Manage a team of Vocational Rehabilitation Specialists providing return-to-work services across STD and LTD
  • Oversee forensic employability assessments and occupational analysis
  • Ensure the team achieves or exceeds KPIs through observation, coaching, and data-driven insight
  • Monitor, analyze, and report on team KPIs using Excel to identify trends and communicate performance
  • Champion more effective and creative approaches to help claimants return to work
  • Advance vocational rehabilitation best practices across the team
  • Lead the team through process and organizational change while sustaining results, service quality, and morale
  • Communicate clearly with stakeholders across all organizational levels
  • Teach, coach, and guide new vocational counselors
  • Model efficient daily use of AI tools
  • Participate in or lead unit and cross-functional initiatives
  • Provide vocational subject-matter expertise in sales and customer retention cycles
  • Recruit, hire, and onboard diverse talent

Requirements:

  • Master’s degree in vocational rehabilitation or a related field
  • Certification as a Rehabilitation Counselor (CRC) required
  • Recognized expertise in the vocational rehabilitation field
  • Demonstrated leadership experience/capabilities or demonstrated aptitude for leading a team of professionals in the disability insurance industry
  • Proficiency in KPI reporting and analysis
  • Excellent Excel skills, including formulas, graphs, tables, and charts
  • Confident, adaptable approach to change
  • Comfort with the daily use of AI tools
  • Strong written and oral communication skills
  • Experience working with cross-functional business partners in claims, distribution, product, and other expert resources
  • Experience working with small to national-level customers in the execution of critical services
  • Track record of innovation and strong results
  • ADA certification and experience preferred
  • Previous ADA or RTW case management experience preferred
  • 3–5 years of leadership experience preferred

Benefits:

  • Market competitive base salaries
  • Yearly bonus potential at every level
  • Medical, dental, vision, life insurance, and disability insurance
  • Paid Time Off (PTO)
  • Parental and military leave
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
  • Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
  • Education Benefit for approved traditional college degrees and accredited certificate programs
  • Employee Stock Purchase Plan: shares may be purchased at 85% of the lower of two prices
  • Discretionary annual incentive program
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