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Manager, Digital, Data and Technology Compliance

The Global Risk & Compliance (GRC) organization serves as American Express' independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

This position is part of the Enterprise Technology Services (ETS) Second Line Compliance team and plays a key role in fostering a strong compliance culture, strengthening the control environment, and providing independent oversight of compliance risks across the Technology Services organization. The role supports a broad portfolio including Information Security, Enterprise Architecture, Platforms, Data & AI, Enterprise Digital, and Digital Acquisition Platforms across U.S. and international markets.

The successful candidate will partner with the Compliance Director to support the continued evolution and execution of an effective Compliance Risk Management Program, including Compliance Risk Assessments (CRA), Issue Management, Risk and Control Self-Assessments (RCSA), and Regulatory Change Management (RCM), ensuring alignment with applicable laws, regulations, and regulatory expectations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Qualifications:

Knowledge of compliance and operational risk management principles, governance frameworks, and regulatory expectations.
Strong leadership, influencing, and collaboration skills, with experience working across matrixed organizations and partnering with senior stakeholders.
Ability to manage multiple priorities, execute independently, and drive initiatives to completion in a fast-paced environment.
Proven ability to exercise sound judgment, provide effective challenge, escalate issues appropriately, and navigate ambiguity.
Strong analytical, written, and verbal communication skills, with the ability to synthesize complex information and tailor messaging for executive and non-technical audiences.
Bachelor's degree or equivalent work experience.

Preferred Qualifications:

Knowledge of technology processes, information security, data management, digital platforms, or technical capabilities within Enterprise Technology Services.
Experience within a Second Line Compliance, Operational Risk Management, Audit, or Regulatory function.
Familiarity with Compliance Risk Assessments (CRA), Risk and Control Self-Assessments (RCSA), Issue Management, Regulatory Change Management (RCM), and related governance processes.
Professional certification in compliance or risk (e.g. CAMS, CRCM, CRM, etc.).

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Provide regulatory compliance subject matter expertise and independent challenge to Enterprise Technology Services business partners and key stakeholders, escalating complex matters and emerging risks as appropriate.
Develop and maintain knowledge of applicable laws, regulations, regulatory guidance, and industry standards relevant to technology, information security, data management, digital platforms, and emerging technologies.
Support the execution and ongoing enhancement of the enterprise Compliance Risk Management Program within Enterprise Technology Services, including oversight of relevant policies, standards, risk assessments, and governance processes.
Identify, assess, and monitor compliance risks, including evaluating control design and effectiveness and providing credible challenge regarding risk mitigation strategies and remediation plans.
Review and challenge business processes, controls, risk assessments, and reporting to assess alignment with regulatory requirements, internal policies, and regulatory expectations.
Identify, track, and oversee remediation of compliance-related issues, events, and regulatory findings, providing effective challenge to support sustainable resolution and prevent recurrence.
Monitor emerging regulatory developments and assess potential impacts to technology-related activities, supporting implementation of required compliance changes.
Prepare and deliver clear, concise risk assessments, reporting, and presentations for senior management, governance committees, and other stakeholders.