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Mac Support Specialist

Duration: 6 months+ Compensation: $45 - 55/hr W2 Location: 100% Remote Seeking a Mac Support Specialist to help build and mature enterprise Mac support operations during a large-scale Mac rollout initiative. This role will focus on support processes, documentation, runbooks, and end-user support best practices. Requirements:<ul><li>3+ years of experience supporting MacOS end users in an enterprise environment</li><li>2+ years of experience troubleshooting Mac hardware, software, and operating system issues</li><li>2+ years of experience creating technical documentation, knowledge articles, or support procedures</li><li>2+ years of experience working directly with end users in a support capacity</li><li>1+ year of experience working within an ITSM or ticketing platform (ServiceNow, Jira Service Management, etc.) preferred</li></ul>Responsibilities:<ul><li>Provide advanced MacOS support for enterprise users </li><li>Create and maintain support documentation and knowledge articles </li><li>Develop field technician runbooks and support procedures </li><li>Help establish scalable Mac support processes </li><li>Partner with engineering and deployment teams during rollout activities </li><li>Identify opportunities to improve support workflows and user experience </li></ul>26-00629

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