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Inside Sales Specialist 1
About the position
The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. (12-Month Fixed Term Role) Meet the team: The Dexcom Sales Representative will be assigned a territory comprised of potential Health Care Professional (HCP) customers. This individual will be responsible for promoting the use of Dexcom products in the Diabetes Market by providing support services and solutions to HCPs. The Dexcom Sales Representative will communicate with prospects using a suite of technologies including, but not limited to, telephone, SMS, Email, MarketingCloud journey’s, video conferencing, etc.
Responsibilities
- Achieve quarterly sales goals and meet Key Performance Indicator Metrics
- Provide education and training of Dexcom products to relevant HCPs in innovative ways
- Increase the Dexcom market share and hit territory targets in line with company expectations by utilizing the services and support from across the company in accordance with the Dexcom values and culture
- Utilize company CRM to identify business development opportunities, track activities and configure digital face-to-face presentations
- Support company initiatives within the territory virtual as well as in person
- Maintain an up-to-date understanding of the Dexcom/Diabetes customer’s industries, market conditions and trends, healthcare regulations, and competitor activities
- Maintain an understanding of all the Dexcom customer types, segments, and the patient’s experience (including unmet needs, drivers, and barriers)
- Attend industry trade shows and events to promote Dexcom products and services – some travel may be required
- Maintain comprehensive and up-to-date Dexcom product knowledge and a thorough understanding of diabetes.
- Undertaking and regularly passing clinical and product knowledge assessments
- Implement marketing initiatives throughout the customer base according to company priorities/strategy and customer needs; including the launching of new products and services
- Differentiate between Dexcom products, services, and applications against competitor brands and product lines
- Prioritize & execute cycle and Quarterly objectives
- Analyze territory-level market share and other appropriate sales data to optimize efficiency to consistently meet or exceed goals and objectives
- Ensure correct and up-to-date information is communicated to customers
- All call reporting to be complete and within specified deadlines
- Execute call objectives appropriate to the customer’s segment and specific needs
- Connect and engage with prescribers and HCP’s, in individual and group set-ups, to help customers to discover, clarify and verbalize their needs and those of their patients, and identify gaps
- Act as a reliable resource for information on how Dexcom products and services can meet expressed and uncovered needs
- As appropriate, utilize the Dexcom sales process with each customer to identify priority opportunities and to capture progress to date.
- Drive recommendations of Dexcom products across territory to achieve growth targets.
- Complete daily, weekly and monthly administrations as required
- Maintain the CRM system as directed by Sales Manager
- Capture email and register HCP’s for marketing journeys
- Ensure all internal training courses/regulatory requirements are completed as directed
Requirements
- Typically requires a Bachelor’s degree and 0 -2 years of previous experience.
Benefits
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
