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HR Technology Strategy Lead
Job Description:
- Define and drive HR Technology experience strategy across multiple personas and HR service journeys
- Lead discovery, requirements gathering, process analysis, and solution design for strategic HR Technology initiatives
- Identify experience gaps, process inefficiencies, and friction points and recommend technology solutions
- Design integrated solutions leveraging Workday, Workbrain, ServiceNow HRSD, mobile capabilities, workflow automation, AI, and digital experience platforms
- Develop future-state operating models, process flows, solution recommendations, and implementation roadmaps
- Evaluate platform-native capabilities and provide build-versus-buy recommendations
- Participate in vendor assessments, proof-of-concepts, and technology selection
- Partner with Product Managers, Engineering, Architecture, HR stakeholders, and vendors to deliver scalable HR solutions
- Assess AI, automation, conversational experiences, and agentic technologies to improve colleague experiences and reduce support demand
- Develop business cases, executive presentations, strategic recommendations, and investment proposals
- Define adoption metrics, experience KPIs, and reporting frameworks
- Support change management, communication, training, and adoption activities
- Develop documentation, training materials, and user guides
- Lead enterprise-wide adoption of new HR technology functionality and products
- Lead system testing and coordinate UAT with business stakeholders
- Deliver findings and reports to senior management and the broader organization
- Ensure quality and accuracy of deliverables
Requirements:
- 5+ years of experience in HR Technology, HRIS, HR Operations, Digital Product Management, Business Analysis, or HR Transformation roles
- 4+ years of experience gathering business requirements, conducting fit-gap analysis, and delivering technology solutions in an Agile environment
- 4+ years of experience supporting and configuring HR Technology platforms, including HCM, Payroll, Benefits, Time & Attendance, and Case Management solutions
- Strong understanding of how Core HCM, Payroll, Benefits, and downstream HR systems integrate across end-to-end business processes
- 3+ years of experience with ServiceNow or similar case management platforms
- 3+ years of experience partnering with HR stakeholders to identify business needs, design solutions, and drive adoption
- 3+ years leading cross-functional initiatives involving HR, IT, Payroll, Benefits, and external vendors
- 3+ years creating functional requirements, process maps, business cases, testing strategies, and documentation
- 2+ years leading User Acceptance Testing (UAT), defect management, and solution validation
- 2+ years demonstrating strong analytical, problem-solving, and decision-making skills
- 2+ years displaying excellent written, verbal, presentation, and stakeholder management skills
- 2+ years presenting findings, recommendations, and project updates to senior leaders and executive stakeholders
- 2+ years managing multiple priorities and delivering results in a fast-paced environment
- Bachelor's degree in Business, Human Resources, Information Technology, or related field required
- Experience with Workday HCM, Payroll, Benefits, or Talent solutions
- Experience supporting or implementing ServiceNow HR Service Delivery (HRSD)
- Experience within a large retail, healthcare, or matrixed enterprise environment
- Experience leading HR Technology transformation, digital modernization, or M&A integration initiatives
- Knowledge of AI, automation, and emerging HR technologies
- Project or Program Management experience
- Experience with organizational change management and communications
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay