Freelance Sr Manager, Social Media Customer Support in USA-job_id_000155 Job ID- 1461

Job Description

Disney’s Viewer Experience (VX) team is seeking an experienced Sr. Manager, Social Media Customer Support who will architect the integrated strategy and guide tactical implementation across social media support channels (Twitter, Facebook, AppFollow) for DTC services such as Disney+, STAR+, Hulu, Disney Moves Anywhere, Disney Movie Insiders, and Disney Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine and Disney Games).

As the primary point of contact for all needs related to the VX Social team, you will lead cross‑team collaboration, serve as the escalation point for your team, and drive business functions under the team’s purview.

What You Will Do

  • Develop and operationalize the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, and achieving team goals across all brand verticals.
  • Drive implementation of reporting and analysis while balancing partner needs.
  • Lead a team of leaders and individual contributors, guiding DTC’s social media support strategy across a global footprint.
  • Proactively identify weaknesses in current social support paradigms and drive resolutions to improve operational workflows and the viewer experience.
  • Collaborate with senior leaders cross‑functionally to build a detailed customer experience, supporting greater goals tied to Social Media strategy for all Disney brands.
  • Ensure alignment and approval of strategy and content for global social teams, maintaining appropriate tone and voice for each brand.
  • Lead and guide go‑to‑market and product launches in concert with partners, ensuring social presence is represented and supported.
  • Support incident management during high‑impact scenarios, serving as the point of contact for executive briefings and guiding social response with Executive, PR, and Legal guidance.

Basic Qualifications & Skills

  • BS/BA degree or relevant professional experience.
  • 2+ years’ experience managing a team, with the ability to encourage and develop team members; leading leaders is a plus.
  • 5+ years of experience in social media or online community moderation, with a proven track record of driving business outcomes through online activity.
  • Experience with social media management platforms such as Salesforce Service Cloud, Sprout, Hootsuite, ListenFirst, Qualtrics, and Sprinklr.
  • High proficiency with Twitter, Facebook, Instagram, and AppFollow, with a strong understanding of metrics and tools that improve consumer experience through social channels.
  • Ability to manage context switching and interruptions while remaining productive and providing effective guidance.

Preferred Qualifications

  • Excellent written and verbal communication skills.
  • Experience with technology, entertainment, and consumer audience segmentation.
  • Strong collaboration skills across cross‑functional teams.
  • Accountability and ownership of projects from start to finish.
  • Positive, engaged approach to challenges.
  • Willingness to provide reasonable accommodation for applicants with disabilities.

Accommodations

This email address is not for general employment inquiries or correspondence. We will only respond to requests related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you need a reasonable accommodation, please email the specified contact. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

Online Shopping Product Reviewer - No Experience Needed

Teens Needed for Typing Jobs

Part Time - Fraud Senior Representative - Work from Home

Data Entry Operator - Part Time - Freshers

Flight Attendant (PT/FT)

Stay At Home Game Tester – No Experience Needed, Immediate Start

Hybrid Math Instructor / Tutor

Starbucks Manager

Call Center Agent Remote, Part time

College Students

Pricing Supervisor or Associate Manager

Medical Billing And Coding (No experience needed) - Apply now

Content Editor and Moderator

Entry-Level Data Entry Clerk (Remote)$45 per Hour

Work From Home - Up to $750/ week

Work From Home Customer Service Rep

Cybersecurity Analyst (Entry Level)

Remote Online Tutor Jobs | Work From Home | Full-Time | Freshers Welcome

Remote Flight Reservationist

Entry-Level Medical Transcriptionist - No Experience Needed

Remote Jobs Starbucks, Jobs Near Me @ Joblagii ( Financial Analysts )

REMOTE Prior Authorization Technician

[Part-Time] Remote Apple At-Home Advisor

Remote Virtual Assistant - Admin Support (No Experience Needed)

CPT-11510 Amazon Catalog Specialist

Work At Home Data Entry - Remote - Administrative Assistant

Manager Modern Retailing and NDC Tech

Remote Call Center Supervisor - Customer Care Leadership

Data Entry Remote Jobs - No Experience - Near me

Remote Entry-Level Customer Support – No Experience Required

Business Relationship Support Associate – GPL National Service Group (NSG) CSO 3

Supply Chain Accounts Payable / Procure-to-Pay Analyst I

IMMEDIATE HIRE: FULLY REMOTE POSITION (NO EXPERIENCE NEEDED - START ASAP)

Entry Level Salesforce Engineer

Remote Customer Services Representative Remote Full time - Part time

Call Center Agent

Employee Relations Director

Risk Adjustment Coding Specialist (Remote)

Voice Talent Required – American English (female) – Remote

Behavioral Health Care Advocate - UM - Remote FL

Remote Marketplace Live Operations Representative

Delta Airlines Remote Customer Support - Work From Your Own Home

Online Tutoring Jobs in Louisville, KY – Remote Teaching

100% Remote Teleradiologist — Swing/Night Shifts

REMOTE ENTRY-LEVEL POSITION - Full/Part-Time Available| Beginner Friendly - Start ASAP

Experienced Entry-Level FedEx Data Entry Specialist - Remote: Launch Your Career in Logistics and Technology

Data Entry Product Support - No Experience

Remote Dental Insurance Verification Pro

Remote Integrated Producer - Events, Print & Photo

Work From Home Amazon Customer Service Online Chat Representative - Part-Time