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Experienced Remote Customer Service Representative – Vehicle Release & Pickup Coordination – Join brighthush’s Global Online Auction Team
About brighthush brighthush is a pioneering technology leader in the online vehicle auction space, connecting sellers and buyers across more than 190 countries. With a global network of over 200 facilities, we empower our partners to transact efficiently, transparently, and securely. Our mission is simple deliver an unmatched experience every day, everywhere, driven by our people, processes, and cutting‑edge technology. Why brighthush? At brighthush, we believe that great work starts with a great environment. We’re a fully remote, inclusive, and collaborative organization that values diversity, innovation, and continuous learning. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that rewards hard work, encourages growth, and celebrates success. Role Overview We’re looking for a detail‑oriented, customer‑centric Customer Service Representative to join our remote team. In this role, you will coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You’ll ensure accurate, timely updates to vehicle files while delivering outstanding service in a fast‑paced environment. Key Responsibilities Reach out to body shops to confirm vehicle pick‑up details and obtain release authorizations. Communicate with vehicle owners to secure necessary releases, arrange transport, and assist with personal item removal. Utilize the DeCode tool to search VINs and gather essential vehicle information. Maintain meticulous records in the system, documenting every interaction and vehicle status. Meet daily performance targets 100 calls per day and processing 60 live lots. Participate in weekly virtual team meetings via Microsoft Teams to stay connected and collaborate. Adhere to brighthush policies and guidelines to ensure quality and consistency. Support teammates and assist with additional tasks as needed. Perform other duties assigned by management to support overall team success. Essential Qualifications Minimum of one year of office support experience in a customer service role. High school diploma or GED. Excellent verbal and written communication skills; comfortable on the phone and in concise messaging. Typing speed of at least 45 WPM and basic 10‑key proficiency. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong attention to detail, problem‑solving ability, and multitasking skills. Professional virtual appearance with a quiet, distraction‑free workspace. Availability to work occasional overtime. Office equipment will be provided to support your success. Preferred Qualifications Bilingual skills (English + another language) are a plus. Experience in the automotive or auction industry. Familiarity with vehicle release processes and insurance coordination. Skills & Competencies Customer‑first mindset with a passion for delivering exceptional service. Strong organizational and time‑management skills. Adaptability in a dynamic, fast‑moving environment. Team player who thrives in a virtual collaboration setting. Proactive problem‑solver who takes initiative and ownership. Career Growth & Learning Opportunities At brighthush, we invest in your professional development. You’ll have access to On‑the‑job training and mentorship from experienced leaders. Online learning modules covering industry trends, technology tools, and soft‑skill development. Clear career pathways from Customer Service Representative to Team Lead, Operations Manager, or beyond. Regular performance reviews with actionable feedback and growth plans. Work Environment & Culture Our remote-first culture means you can work from anywhere while staying connected to a vibrant, supportive team. We celebrate Weekly virtual coffee chats and team building sessions. Transparent communication and open feedback loops. A culture of recognition where achievements are celebrated. Flexibility to balance personal and professional commitments. Compensation & Benefits We offer a competitive hourly rate ranging from $16.04 to $22.00, with higher rates for California, Colorado, New York, and Washington ($18.00–$24.00). In addition to your base pay, you’ll enjoy Medical, Dental, and Vision coverage. 401(k) plan with company match. Employee Stock Purchase Plan (ESPP). Employee Assistance Program (EAP) – no cost to you. Paid vacation, sick leave, and company holidays. Life and AD&D insurance. Discounts on automotive services and partner products. Regular wellness initiatives and mental health resources. How to Apply If you’re ready to bring your customer service expertise to a global, technology‑driven team, we’d love to hear from you. Click the link below to submit your application and join brighthush’s mission to redefine the vehicle auction experience. Apply to This Job brighthush is an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. E‑Verify Participation brighthush participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E‑Verify program. For U.S. applicants and employees only, please review our E‑Verify policy for more details. Apply for this job
