ERA Agent

Job Family Group:
Business Support Group

Job Description:

As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes. This position requires a proactive, customer-centric individual who can effectively prioritize workloads and adapt to evolving needs.

Responsibilities

  • Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills.
  • Apply analytical thinking to identify and address customer needs and process inefficiencies.
  • Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions.
  • Demonstrate strong commercial acumen in all interactions, understanding the business impact of decisions.
  • Collaborate effectively with team members and other departments, fostering a positive and productive work environment.
  • Manage workload prioritization effectively to ensure timely and accurate completion of tasks.
  • Exhibit resilience in challenging situations and maintain a high level of professionalism.
  • Develop a strong understanding of customer emotions and tailor interactions accordingly.
  • Contribute to a culture of sustainability awareness and actively consider its implications in daily tasks.


Qualifications

  • Proven experience in a customer service or customer-facing role.
  • Demonstrated understanding and application of agility core practices.
  • Excellent analytical thinking and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Ability to effectively manage and resolve conflicts.
  • A creative and innovative approach to challenges and opportunities.
  • A deeply customer-centric mindset with a focus on delivering positive customer experiences.
  • Proven ability to prioritize and manage a diverse workload effectively.
  • High level of self-awareness and emotional intelligence.
  • Awareness of sustainability principles and their application in a business context.


Work schedule

Tuesday to Saturday - 12:00am to 8:00am

Tuesday to Saturday - 7:00am to 3:00pm

Tuesday to Saturday - 8:00am to 4:00pm

Tuesday to Saturday - 6:00pm to 2:00am

Sunday to Thursday - 12:00am to 8:00am

Sunday to Thursday - 6:00pm to 2:00am

How much do we pay (Base)? $16 per hour

*Note that the base pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.

We offer a reward and wellbeing package to enable your work to fit with your life. These can include, but are not limited to, access to health, vision and dental insurance, flexible working schedule, paid time off policy, discretionary annual bonus program, long-term incentive program, and a generous 401K matching program. You may learn more about our generous benefits at benefits@bp.

Considering Joining bp?

At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!

Travel Requirement:
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is fully remote

Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Back to blog

Other Jobs To Apply

Remote Customer Service Rep Up to 19/hour - No Degree Needed - Full-time / Part-time

Remote Amazon Data Entry Jobs - No Experience - Part-Time

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Marketing Specialist Flexible Remote Career

Remote Data Entry Clerk - Typing - Part Time Entry Level-United States

Customer Care Specialist - Work From Home

Remote Customer Service Specialist

Heavy Duty Mechanic w/truck (Acheson)

Contract Full Stack Editor

Work From Home

Work From Home Chat Support Agent

Typing Jobs From Home - No Experience (REMOTE JOBS)

Customer Service Representative

Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)

Manager of Enterprise Open Source Sales Team

Amazon Customer Service - Work From Home $16-$24/hr

Entry level Job Delta Data Entry Jobs – Remote High Paying Opportunities Job ID- 680 Job ID- 2883

Account Manager II (Remote)

Freelance English (US) Live Captioner/Live Subtitler

Customer Service Rep (100% Work From Home)

Remote Entry-Level Virtual Data Entry Specialist

`Urgently Hiring| 100% Remote | Entry Level Leadership | Free Full Training | No Experience Needed | Start ASAP

(Part-Time Remote) Amazon Online Chat Jobs - (Work From Home)

Senior Analyst - Digital Compliance (Remote)

Software Engineer, Compute

Administrative Assistant / Data Entry Clerk (Remote Work From Home)

Entry-level Cybersecurity Associate (No Experience Required)

Remote FedEx Jobs: No Experience Needed Join Our Team Today!

Entry-Level Remote Data Entry Specialist for Aetna Careers At Home - Studies, Resolution, and Records Correction

Delta Airlines Remote Customer Support - Work From Your Own Home

Transportation Representative, Transportation Representative

Join Today: Netflix Online Jobs – Part-Time (No Experience/Entry Level)

Remote Typing Jobs No Experience

Data Entry Jobs No Experience (Remote)

Part Time Yelp Spam Comment Remover Live Chat Remote Jobs USA

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

**Remote Chat Customer Support Specialist – No Degree Required, Weekly Pay, $25–$35/hr – Join arenaflex**

Online Data Entry & Feedback Panelist - $750/Week - Now Hiring

[Hiring] Health Information Technology Instructor/Program Director @Northwood Technical College

Assembly Packer - 3rd Shift

**Dynamic Part‑Time Data Entry Specialist – Daily Pay, Flexible Hours for College Students – Join arenaflex**

Remote: Entry-Level Career Starter with Flexible Schedule

Radiology Assistant (Night-Shift) - Remote/Part-time, Flex Position

Work from Home - Part Time - Data Entry - $45 per hour

Public Area Attendant - Afternoon/Evening Shift

Children Book Illustrator

Virtual Banker II - Tempe, AZ

Seasoned Overnight Remote Customer Support Specialist – Night Shift Chat Agent, $25–$35 per Hour, No Experience Required

Data Entry/Typing Associate - No Experience (Remote Job)