Enterprise Support Specialist

Job Description:

  • Manage inbound support tickets across chat, email, phone, and SMS
  • Troubleshoot and resolve customer issues end to end with clear communication and follow up
  • Escalate complex or high impact issues with complete context and proper documentation
  • Deliver high quality, empathetic, and efficient customer support
  • Follow established workflows, processes, and quality standards
  • Partner with teammates and cross functional teams to resolve issues
  • Identify recurring issues and flag opportunities to improve workflows or documentation
  • Support DoorDash Commerce Platform products that help merchants grow through first-party channels
  • Report to the Senior Support Supervisor within the Merchant Success Operations team

Requirements:

  • 3+ years of experience in Customer Support or Operations within a SaaS, technology, or online platform environment
  • Strong written and verbal communication skills
  • Experience handling customer issues end to end, including troubleshooting and follow up
  • Ability to manage multiple priorities in a fast paced, queue based environment
  • Sound judgment in deciding when to resolve independently versus escalate
  • Experience handling escalations or frustrated customers with professionalism and empathy
  • Familiarity with ticketing platforms such as Intercom, Zendesk, or similar systems
  • Strong attention to detail and ability to maintain clear and accurate case documentation

Benefits:

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave in compliance with applicable laws
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program
  • Flexible paid time off/vacation for salaried roles
  • Vacation accrued for hourly roles
  • Comprehensive benefits and perks including premium healthcare
  • Wellness expense reimbursement
Back to blog

Other Jobs To Apply

Evening/Weekend Fulfillment Center-Order Picker(Las Vegas)

LVN Delegation Oversight Nurse Remote

Urgent Part-Time:Fulfillment Center-Warehouse Packer(Tyler)

Contact Center Engineer (Amazon Connect)

Part Time/Full Time Remote Data Entry Specialist

Immediate Hire:Fulfillment Center-Package Sorter(Part-Time)

Urgent Hiring Warehouse Specialist in Palmdale CA

Amazon Warehouse Specialist – Columbia, SC

( Creative Technologist ) Wayfair Remote Jobs, Virtual Jobs

Amazon Fulfillment Associate – Yuma, AZ

Amazon Warehouse Operator – Macon, GA

Warehouse Specialist - 2nd Shift

Join Amazon:Part-Time Inventory Control Associate(Las Vegas)

Urgent Part-Time:Fulfillment Center-Inbound Dock Worker(Austin)

Roanoke Part-Time:Fulfillment Center

Railroad Conductor & Engineer - Safety First Ops Pro

Fulfillment Center-Package Sorter at Amazon

Part-Time Fulfillment Center-Forklift Operator(Macon)

Retail Store Tailor Part Time

West Palm Beach: Entry-Level Federal Admin & Security Roles

Immediate Hiring: Provider Customer Service Call and Chat

Remote Auditor, Healthcare Services (RN) – Residency in TX Required

Infrastructure Security & Patch Compliance Analyst

Clinical Sales Specialist, Dental

Data Entry Hustle - $750 Per Week

Amazon Associate Digital Content Manager (Remote – Contract)

Customer Service Contractor for Fortune 500 Companies

Remote Pharmacy Technician - License Required

Freelance reputed company) Part time / Full time – WFH

Disaster Recovery Grants Specialist (FEMA PA/HMGP) – Remote

Clinical Solutions Specialist – Ambulatory Surgery Centers

[Hiring] Audio Transcription Specialist @TSMG

Marietta Full-time Role:Flight Attendant Career

Lead Flight Attendant

Remote MEDICAL ASSISTANT (FT) REMOTE JOB/WORK FROM HOME - BILINGUAL HIGHLY DESIRED

Work From Home

Watch Netflix (Tagger): $12-$46

Security Officer- JFK

Remote YouTube Moderator - Teen Friendly

Sr CS Social Media Specialist

Polish Customer Support for Netflix - Athens (remote within Greece)

Flight Attendant High-paying

Fulfillment Center-Order Picker at Amazon(Part-Time,New York)

**Experienced Remote Chat Sales Agent – Part Time Live Chat Support Opportunity with Blithequark**

Amazon Delivery Driver

Apply Now: Part-Time Online Typing Jobs Available Flexible

Picker Packer / Warehouse / Production 1st / 2nd / 3rd shifts

Part Time OnlyFans Support Agent (Email / Chat)

vacancy remote job Amazon Looking To Fill 250 Work-From-Home Jobs Job ID- 742

Paid Research Panelist - Remote (Work From Home)