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Customer Service Representative (CSR) – Remote
Are you passionate about making a difference in people’s lives?
As a Customer Support Representative providing services on behalf of Automated Health Systems, you’ll have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs. Your empathetic and patient approach will help ensure that callers receive the assistance they need, making a tangible impact on their well-being and peace of mind.
If you’re looking for a flexible work from home opportunity where your compassion, patience, and multi-tasking skills can shine, keep reading!
This remote opportunity pays independent contractors $13 per hour, and it’s a great fit for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!
What You’ll Be Doing
· Answering inbound calls
· Interacting with all customers in a professional, empathetic, and compassionate manner
· Providing information in accordance with established policies, procedures, and privacy laws
· Assisting customers with program enrollment
· Routing customers to the appropriate contacts via three-way calls to ensure a smooth call transfer
· Assisting customers with their communication needs (i.e. relay services for callers with speech or hearing impairments, translation services for callers who don’t speak English, etc.) to ensure they can access the information and resources they need
· Placing outbound calls as needed to share time-sensitive information with customers
· Using multiple computer systems to access data and document information
About You
To support Automated Health Systems, you should have at least one year of customer service experience. Knowledge of public benefit programs and prior experience in a health or human services setting is very helpful, but not required. In addition, you will need:
· Excellent written and verbal communication skills
· Great active listening skills
· Strong attention to detail
· Strong PC skills, including the ability to quickly learn new computer applications
· A positive attitude
· Empathy, patience, and professionalism
· Strong multitasking skills and the ability to adapt to change in a fast-paced environment
· The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
· Good problem-solving and de-escalation skills
· The ability to maintain confidentiality of sensitive information
Your Home Office Environment
To be a Customer Support Representative, you will need:
· A computer meeting these criteria:
o Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
o Memory: 8GB of RAM
o CPUs (Speed * Processors): 6
o Hard Drive: At least 500MB of free space
o Sound: sound card (standard on most computers)
o Up-to-date antivirus software
· Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
· Dual monitors
· A USB noise-cancelling headset
· A webcam for your certification experience
Where NexRep Contracts
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Flexible Hours of Operation
As a Customer Support Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within the client’s hours of operation.
Hours of operation are:
· Monday, 8:00 AM to 5:00 PM ET
· Tuesday, 8:00 AM to 4:00 PM ET
· Wednesday, 8:00 AM to 01:00 PM ET
· Thursday and Friday, 8:00 AM to 11:00 AM ET
This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!
Due to Mondays and Tuesdays being particularly busy, Automated Health Systems requires that contractors service at least 5 hours on Mondays and at least 4 hours on Tuesdays. If you’d prefer to service fewer hours on Mondays and Tuesdays, or not to service any hours on Mondays and Tuesdays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This flexible opportunity pays independent contractors $13 per hour.
Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.
You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
In addition, you’ll receive:
· One-on-one mentorship
· Free certification and ongoing development opportunities
· The freedom and flexibility to choose your own schedule, within the client’s hours of operation
· The chance to achieve better work-life balance
You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
