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Customer Service Rep – Work from home in Nebraska
At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.
Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.
As a Customer Service Representative you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocate, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training and utilizing resources and tools you will serve as the expert to help navigate through the challenging world of insurance.
Our representatives must be talented dedicated people who possess a passion for providing best in class service and want to make a difference in the lives of our member.
- Candidates applying for this position must reside in Nebraska or the immediate Omaha metro area at the time of application.
- Candidates must have a distraction-free workspace and reliable high-speed internet to manage back-to-back calls throughout the day.
- The annual salary for this position is $42,640.
- Training for this position is remote and lasts approximately 9 to 12 weeks, Monday through Friday from 8:00 a.m. to 4:30 p.m. CST.
- After training, employees must be available to work any 8.5-hour shift Monday through Friday between 7:30 a.m. and 6:00 p.m. CST.
What you'll do:
- Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
- Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues.
- Elevates sensitive customer requests when necessary.
- Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance.
- Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
- High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement.
- Availability for training 9 to 12 weeks in length.
- Basic medical/dental terminology and contract interpretation is a plus.
