Customer Service Assistant (Part-time)

Location: Remote, within the UK

Hours: 12 hours per week

Working pattern: Monday, Tuesday and Wednesday, 9am - 1pm

Pay: £13.45 per hour

Contract: Part-time, permanent

Expected start date: ASAP

Essential availability: Please only apply if you can consistently work every Monday, Tuesday and Wednesday from 9am - 1pm. This role also requires some flexibility to provide occasional additional weekday or weekend cover when other team members are on holiday or unavailable or during particularly busy periods, normally with advance notice. Additional hours are not guaranteed.

About Naked Paper: Naked Paper sells unbleached tissue products. Since 2020, we’ve sold more than 30 million rolls and built a loyal community of customers. We’re a small, friendly and ambitious team, united by a desire to grow a successful business that has a positive impact on people and the planet.

About the role: We’re looking for a friendly, organised and dependable Customer Service Assistant to help us provide an excellent experience for our customers. You’ll be part of our small customer service team and one of the first points of contact for customers. Most enquiries arrive by email, so clear, warm and accurate written communication is central to the role. You’ll work remotely and independently during your shifts while staying in close contact with the wider team through Slack.

What you’ll be doing:

  • Responding to customer enquiries by email and occasionally by phone, in a friendly, timely and professional way
  • Resolving queries about orders, products, subscriptions and deliveries
  • Investigating customer issues across several online systems
  • Liaising with couriers and our fulfilment partner to resolve delivery problems
  • Using our FAQs and response templates while adapting each reply to the individual customer
  • Taking ownership of customer problems and following them through to resolution
  • Identifying repeated issues and raising them promptly with the wider team
  • Sharing useful customer feedback with colleagues
  • Communicating proactively and asking questions through Slack
  • Supporting occasional administrative tasks
  • Providing additional weekday or weekend cover when other customer service team members are away
About you To be considered, you must:
  • Have previous experience in a role involving regular, direct contact with customers
  • Have experience providing customer service through email, live chat or another written channel
  • Write clearly, accurately and warmly
  • Be confident using several online systems and learning new software
  • Be comfortable investigating information across systems such as customer service software, order-management tools, courier portals and subscription or payment systems
  • Be organised, reliable and attentive to detail
  • Take ownership of problems and use good judgement
  • Be comfortable working independently in a remote role
  • Communicate proactively with colleagues and ask for help when needed
  • Be currently based in the UK and have the right to work in the UK
  • Have a suitable computer, reliable internet connection and an appropriate place to work
  • Be consistently available for the fixed Monday–Wednesday hours
  • Be able to provide occasional additional weekday or weekend cover
Experience with ecommerce, subscription businesses, delivery enquiries or customer service software would be particularly helpful, but experience with our exact systems isn’t required. Full training will be provided. What we offer
  • A fixed, predictable schedule of 12 hours per week
  • Remote working
  • Opportunities for occasional additional hours
  • Full training on Naked Paper’s systems and processes
  • A friendly and supportive small-team environment
  • The opportunity to join a growing, mission-led brand
  • Pay of £13.45 per hour
Naked Paper is an accredited Living Wage Employer. We’re committed to paying at least the independently calculated Real Living Wage.

Application process

Please complete our short online application form here: https://form.typeform.com/to/K6KvpSS7

It includes questions about your availability and experience, followed by a brief customer service exercise. The application should take approximately 10 minutes. A CV is required, but you do not need to submit a cover letter. Shortlisted applicants will be invited to a brief initial call, followed by a full interview for selected candidates. Applications will be reviewed as they are received, and the vacancy may close early if we receive enough suitable applications.

No recruitment agencies, please.

Job Type: Part-time

Pay: £13.45 per hour

Work Location: Remote

Back to blog

Other Jobs To Apply

Remote Customer Service Rep Up to 19/hour - No Degree Needed - Full-time / Part-time

Remote Amazon Data Entry Jobs - No Experience - Part-Time

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Marketing Specialist Flexible Remote Career

Remote Data Entry Clerk - Typing - Part Time Entry Level-United States

Customer Care Specialist - Work From Home

Remote Customer Service Specialist

Heavy Duty Mechanic w/truck (Acheson)

Contract Full Stack Editor

Work From Home

Work From Home Chat Support Agent

Typing Jobs From Home - No Experience (REMOTE JOBS)

Customer Service Representative

Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)

Manager of Enterprise Open Source Sales Team

Amazon Customer Service - Work From Home $16-$24/hr

Entry level Job Delta Data Entry Jobs – Remote High Paying Opportunities Job ID- 680 Job ID- 2883

Account Manager II (Remote)

Freelance English (US) Live Captioner/Live Subtitler

Customer Service Rep (100% Work From Home)

Remote Entry-Level Virtual Data Entry Specialist

`Urgently Hiring| 100% Remote | Entry Level Leadership | Free Full Training | No Experience Needed | Start ASAP

(Part-Time Remote) Amazon Online Chat Jobs - (Work From Home)

Senior Analyst - Digital Compliance (Remote)

Software Engineer, Compute

Administrative Assistant / Data Entry Clerk (Remote Work From Home)

Entry-level Cybersecurity Associate (No Experience Required)

Remote FedEx Jobs: No Experience Needed Join Our Team Today!

Entry-Level Remote Data Entry Specialist for Aetna Careers At Home - Studies, Resolution, and Records Correction

Delta Airlines Remote Customer Support - Work From Your Own Home

Transportation Representative, Transportation Representative

Join Today: Netflix Online Jobs – Part-Time (No Experience/Entry Level)

Remote Typing Jobs No Experience

Data Entry Jobs No Experience (Remote)

Part Time Yelp Spam Comment Remover Live Chat Remote Jobs USA

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

**Remote Chat Customer Support Specialist – No Degree Required, Weekly Pay, $25–$35/hr – Join arenaflex**

Online Data Entry & Feedback Panelist - $750/Week - Now Hiring

[Hiring] Health Information Technology Instructor/Program Director @Northwood Technical College

Assembly Packer - 3rd Shift

**Dynamic Part‑Time Data Entry Specialist – Daily Pay, Flexible Hours for College Students – Join arenaflex**

Remote: Entry-Level Career Starter with Flexible Schedule

Radiology Assistant (Night-Shift) - Remote/Part-time, Flex Position

Work from Home - Part Time - Data Entry - $45 per hour

Public Area Attendant - Afternoon/Evening Shift

Children Book Illustrator

Virtual Banker II - Tempe, AZ

Seasoned Overnight Remote Customer Support Specialist – Night Shift Chat Agent, $25–$35 per Hour, No Experience Required

Data Entry/Typing Associate - No Experience (Remote Job)