Customer Service Agent | Hybrid – Chicago, IL

<p>CONSUMER SERVICE AGENT</p><p>The Consumer Service Agent provides exceptional customer service to our clients and service companies over the phone as well as through a ticket system. Provide additional support to our debt settlement operations functions through daily reconciliation of transactions and resolve related issues.</p><p>Communicates with the operations team and information technology department to develop efficient processes that support appropriate controls. Provide in-depth feedback in daily functions as well as special projects to support decision-making by management.</p><p><br></p><p><strong><em>Duties and Responsibilities include but are not limited to the following:</em></strong></p><p><br></p><p>COMMON CORE ROLES</p><p>Provide an impeccable level of customer service to clients and servicing companies.</p><p>Field and resolve client calls, emails, and tickets.</p><p>Field and resolve servicing company(s) calls, emails, and tickets.</p><p>Review and assist in client account maintenance, scheduled transactions, and audit files.</p><p>Maintain composure; even when juggling multiple inquiries, you remain conscious of our client’s financial situation and the fast-paced needs of the servicing companies.</p><p>Outgoing and sociable; willing to wear multiple hats and work on projects of all types.</p><p>Be a savvy, tactful and graceful communicator - you intuitively find the right tone in every situation.</p><p>Meticulous and vigilant, with keen attention to detail.</p><p>Independent, diligent self-starter who is comfortable taking on a high level of responsibility.</p><p>Perform special research, analysis, and projects as directed.</p><p>Identify, document, and communicate best practices to simplify and standardize the client process flow.</p><p>Develop a strong understanding of internal systems and the integrity of data that flows through them.</p><p>Participate in team meetings to discuss current business updates, priorities, issues.</p><p><br></p><p><br></p><p>ADDITIONAL RESPONSIBILITIES</p><p>Perform daily duties in line with client's Information Security Policies and Procedures.</p><p>Ensure that Information Confidentiality, Integrity and Privacy is always maintained with processing information assets.</p><p>Quick learner, easy to work with, and a team player.</p><p>Excellent written, verbal, and listening skills.</p><p>Detail-oriented, timely, adaptable, and flexible to ensure business success.</p><p>Ability to analyze a high volume of data.</p><p>Ability to communicate effectively, both verbal and written.</p><p>Ability to organize work independently and consistently achieve reporting deadlines.</p><p>Strong computer skills (Word, Excel, G-mail).</p><p>Willingness to assist others.</p><p>Detail-oriented, well-organized, self-motivated, with the ability to multi-task.</p><p><br></p><p>Ability to work in a fast-paced environment.</p><p>Positive attitude and ability to foster strong inter-departmental working relationships.</p><p>Versatility and a willingness to work within constantly changing priorities.</p><p>Maintains and directs all computer systems and adapts programs to changing needs.</p><p><br></p><p>REQUIRED QUALIFICATIONS</p><p>Minimum High School Diploma or Equivalent - GED / Associates Degree or higher is a plus</p><p>Bilingual preferred(English & Spanish)</p><p>1-3 years of professional experience working with clients and customer service environment</p><p>Background Check</p><p>Experience working in debt settlement/banking/treasury industry is a plus.</p>

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