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Billing Operations Analyst
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack. We are seeking a Billing Operations Analyst to join our Finance team, where you will support internal departments and external customers while driving operational efficiency across multiple teams. Responsibilities Leverage multiple internal tools and systems to research, analyze, and resolve complex billing questions and customer inquiries Partner closely with cross-functional teams—including Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product—to provide support and insights into Datadog’s billing practices Help customers understand their invoices and billing details, which vary based on usage patterns and plan type Proactively identify, communicate, and collaborate with the Customer Success and Sales teams to resolve customer billing discrepancies and issues in a timely manner Manage and triage an incoming queue of requests and inquiries across Zendesk, Jira, and a dedicated Billing Operations Slack channel, ensuring prompt and accurate responses Contribute to ad-hoc projects and process improvement initiatives as they arise Skills Bachelor's degree in Accounting, Finance, or Computer Science 1–3 years of relevant professional work experience Proficiency in Google Sheets and/or Microsoft Excel Excellent written and verbal communication skills Proactive, hands-on approach with a passion for tackling new challenges and continuously improving existing processes Strong attention to detail with the ability to effectively multi-task and prioritize in a fast-paced environment Prior experience in a SaaS environment Hands-on experience with NetSuite and/or Salesforce Working knowledge of SQL Experience with data visualization tools such as Tableau and/or Metabase Benefits Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Employee-focused best in class onboarding Internal mentor and cross-departmental buddy program Friendly and inclusive workplace culture Datadog offers a competitive salary and equity package, and may include variable compensation. Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. Company Overview Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https//www.datadoghq.com. Company H1B Sponsorship Datadog has a track record of offering H1B sponsorships, with 8 in 2026, 123 in 2025, 66 in 2024, 45 in 2023, 53 in 2022, 31 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job
