Billing Customer Service II (NAVA)

Base Pay Range:

Job Description:

Full Time, Regular position working Monday-Friday 10am-7:00pm at the Navani Business Center in Arlington, Texas. Navani is a wholly owned Inland Imaging company.

Summary: The Billing Customer Service I is responsible for collecting patient accounts for IIBA clients.

General Description: Responsible for setting up appropriate payment arrangements on self pay balances. Research patient accounts within billing shared systems for the fastest method of payment. Sends claims to appropriate insurance carriers or sets up agreeable arrangements with patient’s accounts. Responsible for collection of a portfolio of accounts, insuring losses are minimized through creative collection effort. Appropriate initiative must be taken to complete projects by the deadlines given. This position has minimal supervision.

Essential Duties/Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reviews patient accounts for agreeable arrangements.
• Contacts and arranges payment plans for overdue balances.
• Researches balances for accurate billing information, updates, and bills as appropriate.
• Obtains payments via credit card or check over the phone.
• Files probates on deceased patients when available.

Answers incoming collection queue and respond to patient billing questions and requests payment on balances.

• Resolves patient concerns and applies appropriate resolution to maintain high customer satisfaction with minimal referrals required to team leaders or manager.
• Provides information on inquires regarding services to include cost, locations, and scheduling.
• Works mail returns using available resources to obtain valid addresses.
• Uses available resources to obtain missing patient demographic information.
• Uses eligibility files to validate insurance coverage, update patients’ information, and bill claims.
• Works incoming correspondence in Waystar Lockbox.
• Responds to balance verification from attorneys.
• Provides self-pay estimates.
• Retrieve and responds to customer service voicemail queue.
• Review accounts before account is exported to collections.
• Other special projects and duties as assigned.

General Duties and Responsibilities:

• Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
• Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
• Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
• Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
• Honest, pleasant manner and good personal hygiene.
• Free of alcohol and drug abuse.
• Ability to access multiple worksites in a timely manner.
• Excellent communication and interpersonal skills.
• Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
• Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.

• Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
• Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
• Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
• Quarterly quality assurance meeting attendance is required for this position.
• Attendance is a requirement for this position.
• Requires flexibility with scheduled work hours the final week of the month/year to ensure all available dollars are posted to client A/R system by close of business.

Supervisory Responsibilities:

• There is little or no supervisory responsibility in this position

Advocacy:

Treats all clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values:

• Show We Care, Do The Right Thing, Maximize Individual Potential, Challenge Convention

Qualifications:

• Education :High School Diploma/GED required
• Experience: Two years of collections experience is desired
  • Patient Accounting experience
  • Must be able to determine the correct guarantor of the account for payment.
  • Healthcare experience is preferred
  • Medical terminology
• Licensure: N/A
• Certifications: N/A
• Computer Skills: Experience with the following computer applications is highly desired: Microsoft Office products (Outlook, Word, Excel), Workday, Webex, Internet, Intranet, and Meditech
• Background Check:
  • Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
  • In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Business Associates will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.
• Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.

Nuvodia/Inland is an EEO employer...