Benefits Call Center Representative

Job Description:

  • Manage inbound calls
  • Answer questions regarding kits sent to beneficiaries
  • Walk beneficiaries through forms required to commence benefits
  • Check stop and reissuing cases
  • Manage inboxes
  • Collaborate with the team
  • Assist participants and beneficiaries with benefit-related inquiries
  • Guide participants and beneficiaries through the benefits process
  • Navigate multiple systems in a fast-paced environment

Requirements:

  • Be at least 18 years or older
  • Have a High School Diploma, or equivalent
  • Be able to successfully pass a criminal background check and drug test
  • Must have strong organization skills
  • Must have excellent time management skills
  • Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
  • Must pass an internet speed test: download equal to or greater than 25, upload equal to or greater than 5, and ping equal to or less than 175 ms
  • Must have the ability to connect with an ethernet cable to a modem/router
  • Must reside in a state where the compensation structure complies with applicable wage regulations
  • Not currently hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or listed metro areas

Benefits:

  • Paid Training
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid time off (PTO) or vacation and/or sick time
  • Potential bonus or incentive based on business need
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