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Benefit Pro - Virtual

Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. We invite you to join our team! Learn more at careers.alight.com . The Alight Benefit Pro is a trusted advisor responsible for delivering a high-touch, concierge-style benefits experience. Serving as the member's dedicated single point of contact, the Benefit Pro assumes end-to-end ownership of the member journey across benefits, vendors, and life events, providing personalized guidance, proactive outreach, and resolution management from initial inquiry through successful outcome. The Benefit Pro leverages deep expertise in health and welfare benefits while providing basic information and navigation support for 401(k), pension, and other retirement benefit programs. Through coordination across carriers, healthcare providers, retirement specialists, vendors, and internal Alight teams, the Benefit Pro ensures a seamless, personalized experience that reduces member effort, minimizes handoffs, and delivers clear accountability every step of the way. Career Development & Growth: We provide ongoing training, coaching and development specific to the Benefit Pro role and reward continuous improvement while encouraging you to own your own development. Job Responsibilities: <ul><li>Analyze member needs, benefit eligibility, utilization patterns, life events, and personal circumstances to provide personalized recommendations and decision support regarding available benefit options, coverage provisions, and exclusions.</li><li>Communicate complex benefits information in a clear, consultative manner to educate members on employer-sponsored health, welfare, insurance, retirement, and wellbeing programs.</li><li>Provide personalized benefits education, decision support, and enrollment assistance for medical, prescription, and supplemental benefit plans.</li><li>Update and maintain benefit elections and records in applicable systems for new hires, qualifying life events, status changes, and other enrollment activities while ensuring policy compliance and accurate documentation.</li><li>Gather information to understand member needs, health concerns, care objectives, and reasons for seeking support, enabling personalized guidance and resolution planning.</li><li>Guide members through the healthcare and benefits ecosystem, helping them understand available resources, access care, and navigate complex benefit-related situations.</li><li>Support healthcare navigation through provider identification and selection, access-to-care coordination, billing review, claims support, appeals coordination, and issue resolution.</li><li>Identify and connect members to high-quality providers; employer-sponsored specialty care programs, wellbeing resources, and other support services aligned to their needs.</li><li>Deliver consultative support related to healthcare decisions, voluntary benefits, and basic retirement and wealth concepts.</li><li>Serve as the member’s dedicated Benefits Advocate and single point of contact, providing end-to-end ownership across benefits, vendors, and life events. Deliver foundational guidance on health, retirement, and financial benefits, coordinate engagement with 401(k), pension, and retirement specialists when needed, and remain accountable for progress and resolution through case closure.</li><li>Proactively identify and engage members during key life events and benefits transitions, including age-26 dependent transitions, Medicare eligibility, family status changes, and other qualifying events.</li><li>Proactively contact members to resolve outstanding enrollment issues, obtain necessary documentation, verify eligibility, and coordinate with client teams, carriers, and internal partners to drive timely resolution.</li><li>Conceptualize and solve moderately complex member issues by identifying root causes, determining appropriate actions, and coordinating efforts across internal and external stakeholders.</li><li>Coordinate seamlessly across Alight teams, healthcare providers, carriers, retirement specialists, and vendor partners to reduce member effort, minimize handoffs, and deliver a concierge-style experience.</li><li>Deliver proactive outreach, regular status updates, and ongoing follow-up through phone, digital, and scheduled interactions, ensuring members understand progress, resolution, and next steps throughout their journey.</li><li>Maintain ownership, visibility, and accountability throughout the member lifecycle by tracking case progress, ensuring commitments are met, confirming resolution, and documenting outcomes.</li><li>Anticipate unspoken member needs, identify potential barriers or future questions, and provide proactive guidance before issues escalate.</li><li>Leverage Alight technology, care management platforms, member insights, and available tools to deliver personalized support, improve outcomes, and enhance the member experience.</li><li>Build trusted relationships through empathy, active listening, critical thinking, consultative guidance, and a commitment to service excellence.</li><li>Ensure a clear understanding of case outcomes, next steps, and available resources prior to case closure, fostering member confidence and satisfaction. </li></ul>Knowledge and skills required: <ul><li>Broad-based knowledge of benefits administration, particularly Medical, Dental, and Vision plans, along with voluntary benefits such as short/long term disability, life, long term care insurance, accident insurance, and basic understanding of 401k and pension benefit plans</li><li>Proficient in Microsoft Office; ability to learn and operate computer systems and software </li><li>Ability to work effectively in a remote team environment</li><li>Ability to receive and immediately apply constructive feedback</li><li>Ability to develop effective rapport with clients based on empathy and trust</li><li>Strong ability and desire to learn continually in a changing environment</li><li>Exceptional critical thinking and problem-solving skills</li><li>Strong verbal communication skills and customer service orientation, highly professional within difficult situations that may arise </li><li>Excellent written communication, with a high level of detail and adherence compliance </li><li>Self-motivated and directed, focused on hitting goals and deadlines </li><li>Experience working in a team-oriented, collaborative environment </li><li>Very dependable and can be flexible with scheduling business needs change </li><li>Maintains high accuracy and attention to detail </li><li>Excellent time management and organizational skills </li></ul>Education and Experience: <ul><li>Bachelor’s Degree Preferred, HS Diploma required </li><li>3+ years of Health Insurance, HR, or Benefits experience preferred</li><li>3+ years of Customer Care (inbound/outbound) preferred, 1+ required </li></ul>Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 50,000.00 USD Maximum : 50,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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