barista, Retail (Merchandise) - Chicago Reserve Roastery

Now Brewing – barista, Retail – Starbucks Reserve! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US. World class customer service starts at the front door with our Retail team. Here, we focus on welcoming every guest that enters our space in a warm and welcoming manner. Each Roastery offers exclusive merchandise that showcases the craft and passion of coffee while highlighting hometown pride and local artists. Our retail collection is curated to celebrate the community surrounding our flagship locations. Retail partners can inspire an at-home coffee experience for our guests by sharing their expertise on our variety of brew methods and exclusive Reserve coffee roasted fresh in house. Our focus is to create personalized shopping experience for each guest that enters our space. This job contributes to Starbucks success of the Starbucks® Reserve brand by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Starbucks® Reserve Experience for their customers and one another. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. As a barista you will... Coffee & Food Expert and Brand Ambassador: * Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. * Provide a unique coffee and food-forward experience for every customer, including keeping up with production demand throughout the day. * Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products. * Demonstrate impeccable composure and the ability to thrive in ambiguous situations. Maintain a calm demeanor during periods of high volume or unusual events. * Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. * Follow health, safety, and sanitation guidelines and standards. * Contribute to a positive team environment. * Maintain regular and consistent attendance and punctuality. Service: * Anticipate customer and store needs by constantly evaluating the environment and observing customer cues. * Deliver exceptional customer service to all customers. * Support the store events model and its execution. * Take responsibility for the full-service model in applicable locations. Sales: * Maintain knowledge of a wide variety of rotating food, beverage, whole bean, and retail items. * Engage customers and leverage selling skills through recommendations, suggested food, beverage, and coffee pairings, and equipment demonstrations. Operations: * Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. * Maintain a clean and organized workspace so that partners can locate resources and products as needed. * Operate in an environment with rapid innovation and minimal turnaround time from innovation to product and service delivery to the customer. * Support inventory management, receiving, and storage of deliveries. * Utilize production planning tools to ensure item availability. * Prepare, finish, and assemble beverage and food items using the necessary equipment. * Stock and maintain all display tables and cases, as well as all supplies and wares needed for service and sales. * Proof various doughs and laminates. We would love to hear from people with… * Experience in the service, culinary, restaurant or entertainment industry (i.e. restaurant, bar, theater, kitchen, specialty retail, or hospitality) * Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time * Reading, writing, and oral proficiency in the English language * Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays * Ability to carry 35lb on a consistent basis * Ability to memorize complex menus, ingredients, beverage & food builds * Health code certification per jurisdictional requirements Preferred Qualifications * 1-2 years of specialty retail sales experience beneficial * Facilitation and presentation skills beneficial * Ability to carry and balance a tray beneficial * Baking or Culinary Certification/Degree beneficial * Pizza making experience, additional baking experience beneficial * Basic culinary knife skills beneficial * Ability to understand and carry out oral and written instructions and request clarification when needed * High attention to detail with the ability to multitask and prioritize effectively * Ability to work as part of a large and matrixed team * Additional languages beneficial * Ability to learn quickly * Strong interpersonal skills * Ability to build relationships quickly * Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com. At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.