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Assistant General Manager - Video Game Lounge (MDW Airport)
- Are you outgoing, energetic, and passionate about leadership?
- Do you love video games?
- Do you want to join a company that’s revolutionizing airport entertainment?
We’re looking for a full-time Assistant General Manager to help lead our location at Chicago Midway International Airport (MDW).
We’re looking for a hands-on leader who can motivate, coach, and develop a high-performing team of Sales Associates, people who are as passionate about gaming and delivering an exceptional guest experience as they are about achieving their goals.
If you’re ready to grow your leadership skills, drive results, and build a winning team, we want to hear from you.
Job Duties/Responsibilities:
- Learn to lead daily operations of the Gameway lounge to ensure an exceptional guest experience.
- Drive sales performance by setting clear goals, tracking results, and implementing creative strategies to meet and exceed targets.
- Train and inspire a high-performing team that delivers outstanding service and embodies Gameway’s fun, customer-first culture.
- Oversee employee scheduling and labor management to maintain optimal staffing levels.
- Ensure a clean, organized, and visually appealing lounge that reflects the Gameway brand.
- Monitor inventory levels and proactively order supplies to prevent shortages or overstocking.
- Maintain all gaming equipment and lounge technology in perfect working order; troubleshoot or escalate maintenance issues as needed.
- Coach team members through ongoing feedback, recognition, and performance evaluations.
- Ensure full compliance with all company policies, airport regulations, and safety standards.
- Cultivate a welcoming environment that encourages guests to relax, play, and return.
- Learn and perform additional leadership and operational duties as assigned.
Minimum Qualifications:
- Three (3) years of experience as a Store Manager or Assistant General Manager in retail, hospitality, restaurant, or entertainment environments.
- Managed a minimum of five (5) direct reports, handling recruitment, performance management, and terminations.
- Fueled by a burning desire to grow and level up with the company.
- Passion for video games and gaming culture with knowledge of current gaming trends and technology.
- Proven ability to lead, motivate, and develop a high-performing team.
- Excellent communication, interpersonal, and conflict resolution skills.
- Energetic, positive, and adaptable personality that thrives under pressure.
- Strong sales acumen and ability to meet and exceed financial targets.
- High-level customer service with a commitment to creating memorable guest experiences.
- Ability to lift and maneuver up to 30 pounds.
* All candidates must be able to pass a background check for the required badging by that airport.
Preferred Qualifications:
- Associate’s or higher degree in business, hospitality, or related field preferred.
- Two (2) years of direct sales experience.
- Experience opening new company locations.
Pay and Schedule:
- Pay: $45,000 - $50,000
- Schedule: 40 hours per week; schedule varies according to the location’s needs
Benefits:
- Health Insurance, dental, vision, and short-term disability
- Retirement benefits + employer % matching
- Paid time off
- Fun, passionate team that treats content like an art form and gaming like a lifestyle
- Play games during breaks for free!
About Us:
Gameway’s mission is to make airports more entertaining, and we’re doing it through something that over 50% of Americans already enjoy every day: playing video games! At Gameway (www.Gameway.gg), we’ve created first-class gaming lounges in airports across the U.S. Join us on our quest to transform travel into an unforgettable gaming experience!
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of video gaming experience do you have?
- Why are you interested in this opportunity at Gameway?
- What kind of culture have you built with your teams in the past?
- Give me an example of a successful coaching moment you have had with a crew member.
- What is your availability to work?
- If offered the position, what pay are you expecting?
- After completing a 6–12 month training period, would you also be willing to relocate? This is not a requirement for employment.
Work Location: In person
