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Appointment Setter / Customer Onboarding Rep — Warm Leads Only
We’re an online dog training company looking for someone to take short Kickoff/Onboarding calls with new customers and book qualified customers for follow-up sales calls.
This is not cold calling or DM setting.
Every person you speak with has already purchased from us and booked the call.
The role is roughly 50% customer service, 50% appointment setting.
You’ll:
// Welcome and onboard new customers
// Help them access their purchases and answer basic questions
// Learn about them, their dog, their situation, and their goals
// Identify customers who would benefit from more personalized support
// Naturally transition qualified customers into a consultation with our sales team
// We want customers to leave the call feeling genuinely helped, whether or not they book another call.
Location: US or Canada only
Strong fit if you:
// Have appointment-setting, sales, or customer-success experience
// Are warm, personable, and naturally good at building rapport
// Can lead a conversation without sounding scripted or pushy
// Are reliable, organized, and coachable
// Are comfortable handling basic customer-service issues
Big bonus: You’ve worked in a B2C onboarding, implementation, customer-success, or similar sales motion where you provide real value on the first call and then transition qualified customers into a second sales conversation.
Being a genuine dog lover or dog owner is also a big plus.
To Apply:
Please answer the following in your proposal:
Briefly describe your relevant sales / appointment-setting experience.
Have you ever handled onboarding, implementation, customer-success, or similar calls that transitioned into a sales call? If so, describe the process.
What is your current availability and timezone?
Please include a 2–4 minute Loom video introducing yourself, explaining your relevant experience, and why you think you’d be a strong fit for this role.
Please don’t read from a script in the Loom. We want to get a feel for how you naturally communicate.
Applications without a Loom will not be considered.
