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Account Developer
About the position
Staples is business to business. You’re what binds us together. This is a hybrid role with a four day (Monday - Thursday) in office expectation at our Lewisville, TX office. Join a world‑class sales organization where you’ll help businesses of all sizes get the products and solutions they need to thrive. As an Account Developer – Churn, you’ll re‑engage customers, win back lost business, and make a real impact by driving revenue growth across the U.S. This high‑velocity role puts you at the center of customer relationships—using phone, video, and digital outreach to solve problems, uncover needs, and deliver meaningful value. If you’re motivated, resilient, and ready to grow your sales career, this is your opportunity to thrive in an exciting, fast‑paced environment.
Responsibilities
- Engage declining customers via phone, video, and digital channels to drive win‑back and retention.
- Strategically analyze reasons for customer decline and identify targeted contacts and category opportunities.
- Meet weekly and monthly win‑back targets and KPIs established by sales leadership.
- Consistently achieve activity goals—including outbound dials, selling time, and live contacts.
- Provide exceptional service by addressing customer inquiries, resolving issues, and ensuring satisfaction.
- Utilize CRM tools to manage interactions, track activities, and maintain accurate account records.
- Manage your funnel and pipeline through closed stages, ensuring consistent forward momentum.
- Partner with internal teams to support customer needs and drive growth.
- Apply Professional Selling Skills (PSS) to identify customer needs and build value‑added proposals and pricing.
- Lead on‑the‑spot pricing negotiations while ensuring a seamless customer experience.
Requirements
- A strong drive to win and a deep aversion to complacency.
- Resilience and a willingness to view rejection as an opportunity to learn and pivot.
- Strong communication skills and the ability to actively listen.
- Excellent organizational and time‑management skills.
- Ability to sell company values, services, and program benefits via phone and digital interactions.
- Proven ability to meet or exceed sales metrics and KPIs.
- Coachable mindset with the ability to incorporate feedback.
- Success working both independently and within a team sales environment.
- Adaptability in a fast‑paced, dynamic organization.
- High School Diploma required.
- 2+ years of experience in sales, customer service, or sales support.
- Proficiency in MS Word, Outlook, Excel, and PowerPoint.
Nice-to-haves
- Bachelor’s degree preferred.
- Industry knowledge a plus.
- Strong communication and active listening skills.
- Experience building customer relationships and navigating the B2B sales process.
- Strong organizational and time‑management skills.
- Demonstrated ability to meet or exceed sales and gross‑profit growth goals.
- Solution‑oriented, self‑starter, and results‑driven mindset.
- Ability to adapt to change and take coaching effectively.
- Ability to thrive in a team‑based sales environment.
Benefits
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
