Virtual Bank Call Center Agent - Entry Level Banking Support (USA)

Job Summary

Progressive Technology is seeking enthusiastic, customer-focused individuals to join our team as Virtual Bank Call Center Agents. In this entry-level role, you will be the first point of contact for our banking clients, providing exceptional service and support across a range of financial inquiries. If you have a passion for helping others, strong communication skills, and are eager to kickstart a career in the financial sector, this is the perfect opportunity for you.

Key Responsibilities

  • Answer incoming customer inquiries via phone, email, or chat in a professional and timely manner.

  • Assist customers with basic banking issues such as account information, transactions, statements, card support, and security inquiries.

  • Provide accurate and clear information about bank products and services.

  • Troubleshoot and resolve customer concerns while ensuring customer satisfaction.

  • Document interactions in the CRM system and escalate complex issues as needed.

  • Maintain strict confidentiality and adhere to all banking and data security policies.

  • Meet performance metrics such as response time, resolution time, and customer satisfaction scores.

Required Skills and Qualifications

  • High School Diploma or GED equivalent required.

  • Must be based in the USA with legal authorization to work.

  • Excellent verbal and written communication skills.

  • Basic computer proficiency with the ability to navigate multiple systems.

  • Strong problem-solving and critical-thinking skills.

  • Ability to work independently in a remote setting.

  • Positive attitude with a customer-first mindset.

Experience

  • No prior banking experience is required – this is an entry-level role.

  • Prior experience in customer service, retail, or call center environments is a plus.

  • Full training will be provided.

Working Hours

  • Flexible shifts available: Morning, Afternoon, and Evening shifts.

  • Weekend availability may be required on a rotational basis.

  • 40 hours per week (Full-Time).

Knowledge, Skills, and Abilities

  • Familiarity with common digital banking tools is beneficial but not mandatory.

  • Ability to adapt in a fast-paced environment and learn quickly.

  • Excellent listening skills and attention to detail.

  • Comfortable working with sensitive financial information.

  • Reliable internet connection and a quiet, professional home office setup.

Benefits

  • Competitive entry-level salary.

  • Paid training and mentorship programs.

  • Health, dental, and vision insurance.

  • 401(k) retirement plan with company match.

  • Paid time off, holidays, and wellness days.

  • Opportunities for career advancement and internal promotions.

  • Employee Assistance Program (EAP).

  • Work-from-home flexibility with all equipment provided.

Why Join Progressive Technology?

At Progressive Technology, we believe in growth, diversity, and empowerment. As a trusted partner in the banking industry, we are committed to nurturing talent and building a supportive culture where every employee feels valued. Join a forward-thinking company that invests in people, technology, and a brighter financial future—for both our customers and our employees.

How to Apply

Ready to take the first step toward a career in banking?
Submit your application online through our careers portal. Include your updated resume and a short cover letter highlighting your interest in the Virtual Call Center Agent role.

We look forward to welcoming you to the Progressive Technology team!

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