Virtual Apron Support Specialist Millwork - Remote

Position Purpose:

The Virtual Support Specialist Millwork - (Remote) is part of the Services Operations Contact Center team. The Virtual Apron Team has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Support Specialist is responsible for providing tailored suggestions and solutions through consultative selling that inspire our customers. The Virtual Support Specialist builds and maintains customer relationships, assisting associates and customers during sales and product inquiries. In this role, the specialist provides dedicated support for the Millwork Line of Business, assisting customers with door and window solutions, product customization, and project inquiries specific to Millwork. The specialist qualifies new customers seeking to customize Millwork products, generates new leads, and warm transfers them to a Virtual Design Specialist for further consultation and design support. The Virtual Apron Support Specialist will also assist customers with the following: leverage the online configurator tool, general inquiries, order status, following up with vendors and stores on customer projects, making outbound calls to follow up on online requests and in-store leads, obtaining payment.

What Is Virtual Apron?

The Virtual Apron is an innovative, multi-team organization within The Home Depot that provides remote support to both online and in-store customers for their project needs. Virtual Apron associates are subject matter experts across a wide range of categories—including flooring, millwork, countertops, kitchen, bath, closet design, and installation services.

By leveraging deep product and process expertise, Virtual Apron associates help customers and store teams navigate both simple and complex orders. This remote support model ensures consistent, high-quality customer experience while enhancing operational efficiency across The Home Depot.



Key Responsibilities:

  • 40% - Customer Service - Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance

  • 30% - Sell - Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online.

  • 20% - Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines

  • 10% - Other - Job duties as assigned by the manager

Direct Manager/Direct Reports:

  • This Position typically reports to the Contact Center Supervisor

  • This Position has 0 Direct Reports

Travel Requirements:

  • Typically requires overnight travel less than 5% of the time.

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

  • Must be 18 years of age or older

  • Must be legally permitted to work in the United States

Preferred Qualifications:

  • Working knowledge of Microsoft Office Suite

  • Previous Millwork product and sales experience preferred

  • Excellent written and verbal communication skills

  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

  • Consultative Selling Experience

  • Passion for providing excellent customer service to meet their needs

  • 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience

  • Advanced knowledge of door and window design and installation

  • Ability to perform responsibilities of the role with minimal supervision

Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

  • No additional education

Minimum Years of Work Experience:

  • 3

Preferred Years of Work Experience:

  • No additional years of experience

Minimum Leadership Experience:

  • No previous leadership experience

Preferred Leadership Experience:

  • No previous leadership experience

Certifications:

  • None

Competencies:

  • Action Oriented

  • Decision Quality

  • Tech Savvy

  • Drives Results

  • Organizational Savvy

  • Drive Sales, Professional, consultative phone and written communication skills.

Back to blog

Other Jobs To Apply

Customer Engineer/Buffer - Flexforce - Customer Engineer

Partner Manager, Automattic for Agencies

Remote Partner Growth Lead for WordPress Agencies

Remote Manager, Mid Market Sales

Remote Senior GitLab CI/CD Architect

Senior Shopify Developer (Remote + Flexible)

Director of Social Media, X

Target Careers, $20 Apply In US ( Director )

Senior Software Engineer (Remote)

Hobby Lobby Jobs Working From Home, Beginner Remote Jobs

Senior SOX Analyst

Contributor – Hulu Watcher

Xbox Remote From Home $32/Hour

Customer Service Rep (100% Work From Home)

Customer Service Rep (100% Work From Home)

Sales Manager - SMB Outbound Sales - (Remote)

Bilingual Pharmacy Tech II — Remote/Hybrid

[Hiring] Ambulatory Access Center Representative @UC Health

Sr Patient Accounting Representative, Full Time, First Shift, Remote

Aetna Remote Jobs, Aetna Careers Remote – – Job ID – 231 Job ID- 2384

Remote Customer Handling Assistant at CVS Health (work from home)

Inbound Patient Account Services Specialist (Remote)

[PART_TIME Remote] UPS Part-Time Customer Service Remote Jobs

United Airlines Reservations Representative (Remote)

American Airlines Employment Work From Home, Jobsflag.Com American Airlines Work From Home @ Jo[...]

Southwest Airlines Remote jobs in Los Angeles @ Get Dream Job

Remote Airlines Job, Southwest Airlines Careers At Home @ Joblagii ( Senior Manager Technology )

Delta Airlines Job Remote

American Express Work From Home Job Remote @ Get Dream Job

Costco Careers Remote Jobs: Part-Time Data Entry and Customer Service

[Remote] Any Position

( Project Manager ) Work From Home Starbucks Jobs, Starbucks Near Me Now @ Get Dream Job

Remote Disney Jobs Part Time, Disney World Work From Home Jobs ( Call Center Representative )

Data Entry / Medical Billing Work at Jobs

Amazon Customer Service - Work From Home $16-$24/hr

Customer Service Representative (Remote) at Apple

Remote Apple Jobs, Apple Jobs Remote, Apple At Home Jobs – Job ID- 528 Job ID- 2716

Remote Tele-Radiologist CT & MRI Reports (Case-Based Pay)

Remote Part-Time Video Editor & Storyteller for YouTube

Netflix Data Entry Work From Home ( Part Time)

Forward-Deployed Engineer for Real-Time Intelligence (Remote)

Overnight Customer Experience Representative, Concierge

Overnight Remote Customer Experience Representative, Robinhood Concierge

Remote Staff Data Engineer Subscriptions User Understanding

Senior Client Partner

Data Analyst - Digital Media Sales, NBCU Local

Senior Director, Customer Success (RapidScale) (Remote)

Engineer 2, NOC (ESA), Comcast Business

Virtual - Comcast Business Sales - Loyalty

Work from Home Sales Representative Verizon