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VDI Administrator

April 29, 2026

VDI Administrator Position Overview We’re hiring a VDI Administrator to be on the front lines of our client experience. You’ll be the first responder for technical issues across virtual desktop environments, cloud infrastructure, and GIS platforms—helping our clients stay operational and successful. This role is perfect for someone who enjoys solving problems, working directly with clients, and building deep expertise in Citrix, Azure Virtual Desktop (AVD), and AWS WorkSpaces within GIS-driven environments. What You’ll Do Own the First Response <ul> <li>Act as the front line of support for ROK clients—owning tickets from intake through resolution or escalation</li> <li>Deliver fast, clear, and confident communication with both technical and non-technical users</li> <li>Ensure every interaction reflects ROK’s commitment to high-touch, high-quality service</li> </ul> Solve Real Problems in Cloud Environments <ul> <li>Troubleshoot issues across: <ul> <li>Citrix Virtual Apps & Desktops</li> <li>Azure Virtual Desktop (AVD)</li> <li>AWS WorkSpaces</li> </ul> </li> <li>Diagnose and resolve: <ul> <li>User access and authentication issues</li> <li>Performance degradation and latency</li> <li>Connectivity, VPN, and session issues</li> <li>Profile-related problems</li> </ul> </li> <li>Support both ROK-managed and client-managed environments </li> </ul> Support GIS in the Cloud <ul> <li>Assist users working in Esri ArcGIS environments hosted in cloud platforms</li> <li>Troubleshoot issues tied to: <ul> <li>GIS application performance</li> <li>Data access and publishing</li> <li>Integration with virtual desktop platforms</li> </ul> </li> <li>Partner with ROK’s specialized GIS and Enterprise teams for deeper issues</li> </ul> Keep Systems Running Smoothly <ul> <li>Monitor alerts and proactively respond to incidents across AWS and Azure</li> <li>Support user provisioning, permissions, and environment configuration</li> <li>Perform administrative tasks across: <ul> <li>Active Directory / EntraID Domain Services maintenance</li> <li>Cloud infrastructure (compute, storage, networking basics)</li> </ul> </li> </ul> Document, Improve, Repeat <ul> <li>Document issues and resolutions with clarity and consistency</li> <li>Contribute to ROK’s internal knowledge base and runbooks</li> <li>Identify patterns and recommend automation or process improvements</li> </ul> Collaborate with Experts <ul> <li>Escalate complex issues with strong documentation</li> <li>Work cross-functionally with: <ul> <li>Cloud Engineering</li> <li>Database Team</li> <li>Enterprise GIS Team</li> </ul> </li> <li>Participate in on-call rotation as part of a team-first support model </li> </ul> What You Bring <ul> <li>4+ years in a technical support, help desk, or MSP environment</li> <li>Hands-on experience with one or more: <ul> <li>Citrix Virtual Desktop</li> <li>Azure Virtual Desktop (AVD)</li> <li>AWS WorkSpaces</li> </ul> </li> <li>Strong understanding of: <ul> <li>Windows environments</li> <li>Basic networking (DNS, VPNs, firewalls)</li> <li>Cloud fundamentals (AWS and/or Azure)</li> </ul> </li> <li>Experience using ticketing systems and working within SLAs</li> <li>A natural ability to troubleshoot, communicate, and stay organized under pressure</li> </ul> Bonus Points <ul> <li>Experience with Esri ArcGIS (Enterprise or Desktop)</li> <li>Familiarity with: <ul> <li>Active Directory / EntraID</li> <li>Remote Desktop Services (RDS) </li> <li>PowerShell or scripting</li> </ul> </li> <li>MSP experience (huge plus at ROK)</li> <li>Certifications: <ul> <li>AWS, Azure, or Citrix</li> </ul> </li> </ul> What Makes You a Great Fit at ROK <ul> <li>You take ownership—you don’t pass problems, you solve them</li> <li>You communicate clearly and confidently with clients</li> <li>You’re curious and always looking to learn more</li> <li>You thrive in a fast-paced, high-growth environment</li> <li>You care about delivering a great client experience, not just closing tickets</li> </ul> What Success Looks Like <ul> <li>Clients trust you and enjoy working with you</li> <li>Tickets are resolved quickly, accurately, and with strong documentation</li> <li>You proactively identify issues before they become problems</li> <li>You grow into deeper technical ownership over time</li> </ul> Why ROK Technologies <ul> <li>Work at the intersection of GIS + Cloud + Managed Services</li> <li>Be part of a high-growth, high-energy team</li> <li>Gain exposure to enterprise-level cloud environments</li> <li>Opportunities to specialize in GIS, Cloud Engineering, or DevOps</li> <li>A culture that values people, performance, and progress</li> </ul> <hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Location</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">United States (Remote)</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Department</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Cloud Services</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Employment Type</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Full-Time</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Minimum Experience</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Experienced</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...