User Operations Associate, Support

Summary:

This is a Full-Time (40 hours per week - no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a.m. to 3 p.m. Pacific Time.

Are you positive, self-motivated, detail-oriented, and energized by solving problems and helping others? Do you naturally notice what makes a customer experience great? If so, we invite you to join the Support Team!

At Yelp, our Support team does more than answer emails from our community of users and business owners. We're known for setting an exceptionally high bar for customer service, and we take that reputation seriously. Quality, ownership, and attention to detail are at the heart of how we work, and our team consistently strives to deliver an experience that goes beyond what's expected.

As a Support Associate, you'll help users and business owners navigate a wide range of questions and challenges via email-including account access, business page claiming, and much more. You'll build deep expertise in Yelp's products and policies, sharpen your problem-solving and communication skills, and as you grow, have opportunities to take on specialized work and become a subject matter expert.

You'll thrive here if you're positive, curious, and tenacious, and you work well with others. We're looking for someone who doesn't just check the box-you take ownership of your work, welcome feedback, look for ways to improve, and genuinely care about delivering an exceptional customer experience. You'll also be joining a supportive team that takes pride in its performance and celebrates wins together.

We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

What you'll do:

  • Deliver exceptional email-based support to Yelp users and business owners
  • Meet quality and productivity goals while maintaining a high level of accuracy and attention to detail
  • Investigate challenging issues, advocate for our users, and find thoughtful solutions
  • Build deep expertise in Yelp's products, policies, and processes
  • Identify opportunities to improve the customer experience and the way our team works
  • Take ownership of your work and consistently look for opportunities to go above and beyond


What it takes to succeed:

  • Bachelor's degree preferred
  • At least one year of work experience
  • Enthusiasm for Yelp's mission and a genuine passion for delivering exceptional customer service
  • Excellent written communication skills and exceptional attention to detail
  • Strong self-motivation, personal accountability, and ownership of your work
  • Demonstrated ability to be a positive, dependable, and collaborative teammate
  • Openness to feedback and a desire to continuously learn and improve
  • Comfort working in a goal-driven environment where both quality and productivity matter
  • A track record of holding yourself to high standards and going beyond what's expected


What you'll get:

  • Effective your first day: Full medical, vision, and dental
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Compensation range for this position is $40,000.00 annually. You may also be offered a bonus and benefits.


Closing:

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."

We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

US Recruiting and Applicant Privacy Notice

Notice to Washington Applicants - Washington State Fair Chance Act

#LI-Remote
Back to blog

Other Jobs To Apply

Customer Engineer/Buffer - Flexforce - Customer Engineer

Partner Manager, Automattic for Agencies

Remote Partner Growth Lead for WordPress Agencies

Remote Manager, Mid Market Sales

Remote Senior GitLab CI/CD Architect

Senior Shopify Developer (Remote + Flexible)

Director of Social Media, X

Target Careers, $20 Apply In US ( Director )

Senior Software Engineer (Remote)

Hobby Lobby Jobs Working From Home, Beginner Remote Jobs

Senior SOX Analyst

Contributor – Hulu Watcher

Xbox Remote From Home $32/Hour

Customer Service Rep (100% Work From Home)

Customer Service Rep (100% Work From Home)

Sales Manager - SMB Outbound Sales - (Remote)

Bilingual Pharmacy Tech II — Remote/Hybrid

[Hiring] Ambulatory Access Center Representative @UC Health

Sr Patient Accounting Representative, Full Time, First Shift, Remote

Aetna Remote Jobs, Aetna Careers Remote – – Job ID – 231 Job ID- 2384

Remote Customer Handling Assistant at CVS Health (work from home)

Inbound Patient Account Services Specialist (Remote)

[PART_TIME Remote] UPS Part-Time Customer Service Remote Jobs

United Airlines Reservations Representative (Remote)

American Airlines Employment Work From Home, Jobsflag.Com American Airlines Work From Home @ Jo[...]

Southwest Airlines Remote jobs in Los Angeles @ Get Dream Job

Remote Airlines Job, Southwest Airlines Careers At Home @ Joblagii ( Senior Manager Technology )

Delta Airlines Job Remote

American Express Work From Home Job Remote @ Get Dream Job

Costco Careers Remote Jobs: Part-Time Data Entry and Customer Service

[Remote] Any Position

( Project Manager ) Work From Home Starbucks Jobs, Starbucks Near Me Now @ Get Dream Job

Remote Disney Jobs Part Time, Disney World Work From Home Jobs ( Call Center Representative )

Data Entry / Medical Billing Work at Jobs

Amazon Customer Service - Work From Home $16-$24/hr

Customer Service Representative (Remote) at Apple

Remote Apple Jobs, Apple Jobs Remote, Apple At Home Jobs – Job ID- 528 Job ID- 2716

Remote Tele-Radiologist CT & MRI Reports (Case-Based Pay)

Remote Part-Time Video Editor & Storyteller for YouTube

Netflix Data Entry Work From Home ( Part Time)

Forward-Deployed Engineer for Real-Time Intelligence (Remote)

Overnight Customer Experience Representative, Concierge

Overnight Remote Customer Experience Representative, Robinhood Concierge

Remote Staff Data Engineer Subscriptions User Understanding

Senior Client Partner

Data Analyst - Digital Media Sales, NBCU Local

Senior Director, Customer Success (RapidScale) (Remote)

Engineer 2, NOC (ESA), Comcast Business

Virtual - Comcast Business Sales - Loyalty

Work from Home Sales Representative Verizon