Universal Credit Job Centre - Work Coach - South England (Ref: 759)

About the job

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer‑focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.

Key Accountabilities

The Work Coach role is wide‑ranging and diverse. You will be working with customers, employers and colleagues through a combination of face‑to‑face, digital and telephone contact daily on site in DWP estate. Some of the main activities are set out below:

  • Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
  • Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
  • Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
  • Building positive relationships with customers that encourages, motivates, and builds trust.
  • Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
  • Making timely decisions, based on customer needs, and referring them to appropriate help and support.
  • Be accountable for performance and management of your caseload.
#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

Children's Art and Science Instructor - No experience required

(Part-Time Remote) Amazon Online Chat Jobs - (Work From Home)

Sr Sales Specialist

PART TIME Evening Call Center Representative ($20) (Remote)

Data Science Advisor - Remote

Amazon Work From Home – No Experience Needed | Join Our Team - Remote

CTK Svc Sr. Associate [S], CTK

Netflix Tagger – Remote Job – Job ID- 450 Job ID- 2628

Flight Attendant (PT/FT)

Stay-at-Home Moms 21–39: Help bless a family - Prior Birth Required Paid $50K-$85K - Now Hiring

Amazon Work From Home Data Entry Jobs, Amazon Looking To Fill 250 Work-From-Home Jobs Apply For[...]

Amazon At Home Jobs. @ Get Dream Job

amazon work from home $15+/ Hour (Sign on Bonus!)!

Walmart Remote Jobs From Home $23/Hour

Tesla Careers Remote From Home Job $22 An Hour - Entry Level

Advisor-Corporate Finance

Virtual Product Copywriter (Beginner Friendly, No Experience)

Part-Time Data Entry Clerk (Remote Jobs) – $2100 Weekly – Indeed Jobs US

Entry-Level Medical Transcriptionist - No Experience Needed

Medical Assistant - Remote - Day Shift

Data Entry Operator – PT/FT – Day & Night Shift

Entry-level communications specialist

Data Entry Clerk/ Virtual Assistant at Evolution Sports Group New York, NY

Remote Data Entry Amazon Specialist - No Experience - Part-Time

Work From Home Amazon Customer Service Jobs - Part-Time

Part Time Evening Data Entry Jobs (Remote)

__Work From Home |Entry-Level Remote Job Hiring Immediately | No Experience

Strategy Manager, Away From Home

Customer Service Rep (100% Work From Home)

B2B Content Writer - Remote, Entry Level

Remote Technical Support Specialist - Entry Level, No Degree Required

Remote (Entry-Level | Beginner Friendly) Support Associate (No Experience Required)

Part-Time Test Proctor - General Interest Submission

(Brea)Part-Time:On-site Care Specialist

Concurrent Review Care Coordinator

Yelp Spam Remover (Work From Home Jobs) $30/Hour – Work From Home Job

Basic Data Entry Clerk Wanted - Typing / Work At Home 25 Words Per Minute

Remote Typing Jobs No Experience

Remote Microtask Worker (Amazon/MTurk)

(Work From Home) Delta Airlines remote jobs

Work From Home Overnight Jobs | Reputation Management and SEO | $25 - $30/hr

Remote Night Jobs | $25–$35/Hour Work-from-Home After Dark – No Experience or Phone Calls Required

Warehouse Package Handler

(Entry Level/No Experience) UPS Data Entry jobs From Home – WFH

Live Content Moderator – Social Media

Revenue & billing analyst, Remote Job

Online Vacation Planner- Consultant

Starbucks Remote Jobs @($26/Hour) - Joblagii

Starbucks Remote Jobs, Starbucks Career US Apply In US ( Executive Recruiter )

Remote Data Entry Specialist - Part-Time Healthcare