The UPS Store Instructional Design Specialist – Curriculum Developer (Remote)

Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world’s largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store has over 5,000 independently owned locations in the U.S. and Canada. If you’re seeking an exciting and dynamic career opportunity, we’d like to hear from you!

The UPS Store (TUPSS) Instructional Design Specialist supports the knowledge and skill development training programs and materials for The UPS Store franchise network through the design and application of instructional design methods. 

They work closely with subject matter experts (SMEs), managers, vendors, and various cross-functional teams to understand aspects of policies, procedures, systems, and skills that require instruction, and to recommend appropriate training solutions that align with project and company objectives.

From instructional analysis and network understanding, TUPSS Instructional Design Specialist manages and coordinates the design, development, and implementation of various instructor-led training (ILT) programs, which includes but is not limited to Trainer Guides, Participant Guides, trainer slide decks, and deliverables.

They are expected to develop additional resources that are applicable to business unit needs and best practices, which includes but is not limited to Quick Reference Guides, Frequently Asked Questions documents, Job Aids, Information Sheets, instructional video scripts, and Web-based Trainings. 

Additionally, they upload new training elements into the Learning Management System (LMS) for the franchise network. 

Responsibilities And Duties:

• Provides instructional expertise and recommendations to support trainers and SMEs in the creation and implementation of training programs and materials
• Coordinates with the SME and project manager throughout course development (i.e., initial planning, content brainstorming sessions, media development, and writing) to meet goals and objectives
• Develops programs and course curricula for the Franchisee and Center Manager corporate training programs 
• Conducts Train-the-Trainer sessions to ensure trainer readiness before facilitation of new curricula, content, formatting, and/or modules
• Assess the effectiveness of training programs through various methods and make data-driven improvements to enhance future training initiatives
• Produces instructional materials for various instructional delivery methods (e.g., classroom, e-learning, and written Job Aids etc.) to meet project specifications
• Gathers data on training needs and learning interventions to integrate the design of training materials and programs
• Writes course content, incorporates relevant graphics, and considers an adult learner centric approach to reflect and expand the scope, sequence, and learning objectives developed through team collaboration
• Collects content for development of training materials (e.g., text, graphics, glossary, test questions, etc.) to ensure alignment with training and learning development strategies
• Reviews procedures and guidelines for training programs and learning interventions to guarantee instructional materials meet outlined learning and training goals across business units
• Identifies the most recent innovation in the technology of online learning and suggests ways that training projects could be updated or improved
• Collaborates with internal clients (e.g., Product Development, Operations, etc.), SMEs, and project managers to assist with the direction and management of projects
• Designs evaluation tools (e.g., surveys, questionnaires, reflections, etc.) necessary for measuring training and learning intervention effectiveness

Relevant Knowledge And Skills:

• Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements
• Instructional Design or Training Knowledge: Applies knowledge of adult learning theory and instructional design to the creation of instructional materials; evaluates existing analysis to identify learning gaps and provide recommendations; assists in the alignment of training to business outcomes; demonstrates ability to identify implementation gaps and provide suggestions for improvement; identifies appropriate measurement to assess learning
• Technical Writing for Training Development: Creates clear, concise, and adult learner-focused technical content to support training initiatives; develops instructional materials such as Job Aids, instructor-led training guides, and structured learning resources; incorporates experiential learning principles to design materials that enhance real-world application and performance; ensures documentation aligns with business outcomes, learning objectives, and user needs
• Multicultural Agility: Recognizes the importance of understanding global and cultural diversity; interested in learning about cultural differences that impact business
• Project Management: Demonstrates understanding of implementation objectives, project plan, and one’s role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for the area of responsibility; identifies areas of risk and properly communicates them to the project manager
• Projects, Programs or Processes Design and Development: Lists basic design specifications linked to business requirements; describes the importance of quality design and development procedures; outlines design and development

Preferred Qualifications: 

• Bachelor’s Degree (or internationally comparable degree) – Instructional Design, Business Administration, Training and Development, Project Management, English, Graphic Design, or related discipline.
• Experience in an adult learning or training environment.
• Experience using Learning Management Systems (LMS).
• Experience using Adobe Suites, Rise 360, Articulate, and/or Storyline.

Required Qualifications:

• Experience demonstrating proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint).
• Basic knowledge of visual design principles and the ability to create visually appealing and engaging learning materials. 
• Excellent written and verbal communication skills for collaborating with stakeholders, developing instructional content, and providing feedback. 
•  Experience developing corporate training materials and instructor-led course curricula – Required
• Experience demonstrating proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint) – Required
• Bachelor’s Degree (or internationally comparable degree) – Instructional Design, Business Administration, Training and Development, Project Management, English, Web Design, Graphic Design, or related discipline – Preferred
• Experience in an adult learning or training environment – Preferred 
• Experience using Adobe Suites, Rise360, Articulate, and/or Storyline – Preferred

Additional Information for Internals:

• Last day to apply will be 11:59pm 3/13/2026
• This is a job grade 10F (Specialist)
• The correct pay for this position ranges from $29.85-$34.00/hr. (depending on your location)

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.