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Telehealth Nurse – Specialty Pharmacy Patient Support
Job Summary We are hiring a full-time Registered Nurse to join the patient services team at an established specialty pharmacy organization. In this telehealth-based role, you will provide one-on-one clinical support to patients prescribed complex specialty medications, helping them start and stay on therapy with confidence. Your day-to-day will include virtual consultations, personalized coaching, benefits and insurance guidance, and ongoing follow-up to ensure patients feel supported throughout their treatment. This role is best suited for a nurse who is energized by meaningful patient relationships, comfortable working independently in a remote setting, and experienced navigating the specialty medication landscape. Duties • Conduct virtual one-on-one consultations with patients to provide education on their prescribed specialty therapy, expected outcomes, and how to manage their treatment at home • Coach patients on adherence strategies and self-management techniques using supportive, motivational communication • Help patients understand their insurance coverage, work through prior authorization processes, and connect them with financial assistance programs when needed • Serve as a consistent, trusted point of contact throughout the patient's treatment journey • Collaborate with physician offices, specialty pharmacies, and clinical teams to remove barriers and keep patients on track • Document all patient interactions accurately and in full compliance with HIPAA requirements • Recognize and report safety concerns, adverse reactions, and product issues following established procedures Requirments • Active, unrestricted RN license in good standing (ASN or BSN required) • Minimum 2 to 3 years of nursing experience • Comfortable conducting patient consultations in a virtual environment • Strong communication skills with the ability to simplify complex clinical information for patients • Experience working alongside physician offices, pharmacies, or other clinical stakeholders • Organized, self-directed, and able to manage a patient caseload without direct supervision • Proficient in Microsoft Office Suite Preferred Requirements • Background in telehealth nursing, case management, or a patient support program • Experience with specialty medications, biologics, or patients managing complex chronic conditions • Knowledge of insurance verification, prior authorization, or patient assistance programs • Familiarity with adverse event and product complaint reporting processes • Bilingual in English and Spanish a plus Pay $70,000.00 - $90,000.00 per year Benefits • 401(k) matching • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Retirement plan • Vision insurance Application Question(s) • Do you have experience working in a telehealth, remote patient support, or call center nursing role? • Have you worked with patients managing specialty medications, biologics, or complex chronic conditions outside of a hospital setting? • Do you have experience navigating insurance processes such as prior authorizations, benefits verification, or patient financial assistance programs? Language • Spanish (Preferred) Work Location Remote Apply To This Job Apply To this Job
