Technology Support Representative II

Job Description

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

The Technology Support Rep II will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino’s In-Store Operators. The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.

Other aspects of the role include:

  • Keeping thorough documentation of reported issues and steps taken in troubleshooting.
  • Ongoing training as new technology is implemented throughout the Domino’s brand
  • Working in our beautiful World Resource Center in Ann Arbor, Michigan.

The first 2-4 weeks of the role will be training and M-F, 9am-6pm EST. Following training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm,12am-9pm, 3pm-12am, 5pm-2am, 12am-9am

All day shifts will be on site 4 days per week if working Monday-Thursday. If starting at or after 3pm on site is not required.

Qualifications

What you need to have:

  • High school diploma required - Bachelor’s degree preferred
  • Ability to work nights and weekends is a must!
  • Help Desk Experience and remote support experience preferred
  • Familiarity with basic networking troubleshooting
  • Strong detail oriented, communication skills both written and verbal
  • Typing proficiency, ability to keep up to date and thorough notes while actively troubleshooting an issue.
  • Strong interpersonal skills, soft skills such as empathy and the ability to speak to folks of widely varying levels of technological skill and knowledge.
  • Great problem-solving/investigative skills
  • Ability to multitask
  • Ability to independently plan, organize and prioritize one’s own activities
  • Persistent work ethic with a positive, team player mentality

What makes you stand out:

  • Experience using a Ticketing Management applications (ServiceNow)
  • 2+ Years of Help Desk Experience
  • SQL Experience (Reading and executing existing queries)
  • Ability to work on call in a rotation with multiple other technicians

Additional Information

Benefits:

  • Paid Holidays and Vacation
  • Medical, Dental & Vision benefits that start on the first day of employment
  • No-cost mental health support for employee and dependents
  • Childcare tuition discounts
  • No-cost fitness, nutrition, and wellness programs
  • Fertility benefits
  • Adoption assistance
  • 401k matching contributions
  • 15% off the purchase price of stock
  • Company bonus
Back to blog

Other Jobs To Apply

Full Time Netflix Viewer @ Get Dream Job

Freelance Product Tester - Up to $790/Week - Now Hiring

Transcriptionist

Business Development Representative (BDR) - Texas or Colorado

Google Search Quality Rater – No Experience, 100% Remote Usa

Remote Airlines Job, Southwest Airlines Careers At Home @ Joblagii ( Senior Manager Technology )

Online Student Side Hustles From Home

Online Typing Jobs (Remote)

Personal Stylist - Wardrobe Look Test project

Amex Virtual Assistant (Work At Home)

Traveling - Project Specialist

(Entry level Remote Jobs) Apple Home Advisor Job

Remote Customer Service Chat Agent (No Experience, No Phone, Immediate Start)

United Airlines Remote Work From Home Jobs - Data Entry

[Remote] Live Chat Agent

Remote Product Tester - $25-45 per hour

Remote Online Chat Support Representative

Freelance Transcriber

Entry-Level Data Entry Clerk Admin (Fully Remote)

Walmart Remote Jobs From Home $23/Hour

Part Time Courtesy Bus Driver

Part-Time Fulfillment Center-Warehouse Packer(Brooklyn)

**Experienced Data Entry Clerk – Evening Shift (Full Time, $20/Hr Start)**

Survey Pro – Temporary Assignments with Great Pay!

Customer Support Jobs No Phone Flexible Schedule – reputed company | $25–$35/hr

Call Center Specialist [Work From Home - Night Shift - Full Time]

Watch Netflix (Tagger): $12-$46

Volunteer Editor, Weekly Women’s Sports Newsletter | San Diego (Remote)

Virtual Assistant (Part-Time Weekends) - On reputed company reputed company-384 – reputed company Store

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Agent (PT or FT - 100% Work From Home)

Best Paid Online Surveys for Teens and Kids

Hygiene Recruiter

reputed company Online reputed company for Teens with No ...

NO EXPERIENCE NEEDED - SUPER EASY JOB - EARN $8 per every 30s or less video of an reputed company product.

Remote Music Transcriber & Python-Driven Notation Expert

100% Homeoffice Telefonischer Kundenberater (m/w/d) - DEUTSCH

**Experienced Part‑Time Data Entry Clerk – Evening Shift, reputed company Hours for Students, Parents, and Professionals**

Remote Product Tester – $45/hr + Free Products – Start Now!

Licensed Remote Pharmacy Technician (Texas Only)

Student Weekend Job / Part-time Job

Proofreader--Remote

US Remote – Home Advisor at Apple

Part-Time Night‑Shift Data Entry Specialist – reputed company Work Opportunity with arenaflex (Job ID: 1675673842)

Customer Service Representative - Remote at Apple Inc. - Delivering World-Class Support and Shaping the Future of Technology

Experienced Amazon Product Tester And Reviewer – Remote Part-Time Opportunity For Tech-Savvy Individuals To Shape The Future Of E-Commerce

Online Writing and Editing Jobs - Remote Roles Available

Product Photo Needed – Simple At-Home Assignment

Remote Work From Home Administrative Assistant Admin - Part Time Panelists Needed

Female Home Care Professional - Remote