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Technical Account Manager - Remote, United States

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. Summary of the role Technical Account Managers in the Pharma team are industry experts who understand (i) the digitalization challenges of the pharmaceutical and biopharmaceutical industry across the entire process lifecycle (product and process development, process and plant engineering, process operations and maintenance), and (ii) how Siemens' existing software portfolio for process industries can address those challenges to deliver value to our customers. As such, TAMs are responsible for looking after and closely interacting with customers and prospects. An ideal candidate for this role will have a process modelling background and experience working in or with the pharmaceutical industry, along with strong communication skills and a business mindset. Key Responsibilities <ul> <li>Organizing and running account-specific user group meetings (virtual/on-site, lunch & learns)</li> <li>Establish & sustain long-term relationships with customers based on understanding of current and future use cases.</li> <li>Managing onboarding new users/sites & training & case-based workshops</li> <li>Contributing to industry wide user communities that your account(s) are a member of and ensuring people from those accounts attend, benefit, etc.</li> <li>Manage & monitor software usage with the aim to have growth in renewals</li> <li>Expectation management and conflict resolution</li> <li>Ensuring successful renewal opportunities at your accounts.</li> <li>High level review of technical proposals</li> <li>Account planning, incl. global view of key accounts</li> <li>Launching bilateral co-creation projects</li> <li>Providing industry level pre-sales support to sales reps for land opportunities from the define stage to closure</li> <li>Providing industry level pre-sales support to sales reps for expand and adopt opportunities from the suspect stage to closure</li> <li>Involving services colleagues, product management, and relevant product experts / subject matter experts from competence centers in topics relevant to your customers.</li> <li>Keeping industry knowledge up-to-date and relevant through client interaction, conference attendance and literature surveying and attending and presenting at relevant conferences and workshops to represent Siemens as Industry Expert</li> <li>Attendance at trade shows and conferences depending on expected audience</li> <li>Gathering requirements, user feedback and enhancement requests</li> <li>Develop industry-specific use-cases and bring them to market </li> <ul> <li>Contribute to collateral development & maintenance</li> <li>Strategic marketing (webinar series, hands-on sessions, events) </li> <li>Work with demand generation and marketing to execute social selling approach via LinkedIn </li> </ul> </ul> Requirements: <ul> <li>Robust background in the pharmaceutical sector, demonstrated through significant professional experience or advanced academic qualifications (e.g., Ph.D. or equivalent research).</li> <li>Experience in process modeling, with a particular understanding of the overall methodology and the value it brings to the industry.</li> <li>Exceptional verbal and written communication skills, adept at articulating complex ideas, delivering compelling presentations to diverse stakeholders, and cultivating strong collaborative relationships internally and externally.</li> <li>Proficiency in relevant software applications and digital platforms.</li> <li>Proactive and results-oriented mindset, coupled with a keen understanding of business drivers, focused on identifying opportunities, driving growth, and delivering measurable value.</li> </ul> Why us? Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! Siemens Software. Transform the Everyday #LI-PLM #LI-REMOTE You'll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $110,900 - $221,800 annually with a target incentive of 7.25 - 30% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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