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Support Specialist and Writer
<p><strong>About the job</strong><br /> Imagine waking up each day excited for work, knowing your words, support, and ideas help shape the futures of design learners across the globe. If you’re a passionate communicator who thrives in both structured systems and creative writing and who is curious about how great design improves lives, then we have an exhilarating opportunity for you at the IxDF (Interaction Design Foundation)!</p> <p>We’re now looking for an Admin and Support Specialist who’s also ready to grow: someone who will start by supporting our members through written communication and internal operations, and who will gradually step into the world of design content and course creation.</p> <p>Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere.</p> <p>With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with diverse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.</p> <p>Your place in the IxDF Universe</p> <p>Collaborate with our Editorial Team on a variety of writing and editorial ad-hoc projects related to design.<br /> Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.<br /> After a few months, we’ll help you upskill so you can help create world-class educational materials and adopt a design mindset—in the form of highly engaging articles, design templates, portfolio activities, videos, and much more. This will allow you to participate in the editorial processes and transition into the editorial team so you can create courses for tens of thousands of learners worldwide.<br /> Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.<br /> Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.<br /> Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.<br /> Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.<br /> Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.<br /> Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.</p> <p>Do You Share the Vision of IxDF?</p> <p>People don’t just buy our courses; they invest in a better version of themselves and a life they truly love. That’s why every sentence we write, from a support message to a course description, must do more than just inform. It must reflect what we believe in as a brand, and speak to the heart of our learners.</p> <p>Show the dream outcome: Help people imagine a future of creative, meaningful work, freedom, fulfillment, flexibility, and impact through great design.<br /> Strengthen belief in success: Build confidence through real stories and practical examples. People should feel, “If they did it, I can too.”<br /> Overcome barriers: Write in a way that’s simple, human, and motivating. No jargon. No overwhelm. Connect and lead the way.</p> <p>Your writing won’t just explain, it will inspire, energize, and support. Whether it’s a member support email, a help article, or a piece of educational content or a video, your words will give our members clarity and confidence in our IxDF brand.</p> <p><strong>About You</strong></p> <p>You’re an expert wordsmith with an eagle eye for the tiniest details and a keen ear for flow.<br /> You are fluent in written and spoken English with great writing skills, perfect grammar, and an appreciation for the power of tone, brevity, and microcopy.<br /> You’re genuinely curious about design and UX (user experience) design, how it applies across industries, and you’re motivated to learn how great design shapes experiences and solves problems.<br /> You see writing, communication, psychology, and design as connected skills, and you’re excited to grow into someone who creates not only words, but also meaningful learning experiences for a global audience.<br /> You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.<br /> Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.<br /> You relish solving problems—especially the ones that haven’t even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.<br /> You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.<br /> Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.<br /> You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.<br /> You are based within the EMEA time zone, making it easy to collaborate with our global team.</p> <p><strong>Bonus Points</strong></p> <p>You have a genuine curiosity about design and UX and are interested in how it can improve the quality of life for people around the world.<br /> You have your own blog or a social media page where you create and share articles or other form of original content.<br /> You’ve taught students in classrooms or workshops, or you’ve created educational curriculum.<br /> You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.<br /> You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.</p> <p><strong>What We Can Offer</strong></p> <p>A highly valued role: Many organizations undervalue admin and support employees, but at IxDF you’ll join one of our most valued and cherished teams, and after a couple of months move into our equally valued editorial team that produces our core content. Your contributions will be recognized as essential to our success. You’ll get to know our dear users deeply, starting with daily communication with our members and those considering becoming members.<br /> Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of millions of learners.<br /> A Global, Purpose-Driven Team – Work alongside passionate professionals from all over the world, united by a common mission.<br /> Engagement with a thriving global community – You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives. Whether it’s helping organize IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX design professionals and learners.<br /> A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.<br /> A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you’ll thrive at the IxDF.<br /> A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.<br /> A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.<br /> A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.<br /> We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.</p> <p><strong>How to Learn More and Apply</strong></p> <p>To submit your application and learn more about our Work Culture and Values, please click the “Apply Now” button.</p> <p>Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you!</p>
