Support Engineer – U.S. Government

Job Description:

  • Collaborate with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex GitLab deployment issues
  • Perform deep technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior
  • Trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes
  • Partner with Product, Development, Infrastructure, and other cross-functional teams
  • Create and update reusable documentation and support content
  • Participate in regular pairing sessions and act as a stable counterpart to cross-functional teams
  • Build and refine internal support tools and workflows, including automation and troubleshooting utilities
  • Participate in weekday and weekend on-call rotations, providing emergency support for self-managed customers
  • Review applications and assessments, participate in interviews, and contribute to hiring decisions

Requirements:

  • Must be a United States Citizen to be eligible for this position
  • Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution
  • Strong Linux systems administration knowledge, including troubleshooting performance and configuration issues in complex environments
  • Familiarity with AI/LLM-powered developer tooling and gateway architectures, including deployment and troubleshooting in self-managed or air-gapped environments
  • Ability to use scripting languages, preferably Ruby or Bash
  • Ability to work within model-view-controller frameworks, preferably Ruby on Rails
  • Practical experience with Git and CI/CD workflows
  • Skill in creating and maintaining clear, accurate support content and technical documentation
  • Ability to explain complex technical topics clearly and empathetically
  • Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes
  • Understanding of information security and compliance concepts and controls, such as DISA STIG and SELinux
  • Eligibility to work on United States federal customer environments as required for this role
  • Ability to work overnight hours from 12:00am–7:00am EST
  • Ability to participate in weekday and weekend on-call rotations

Benefits:

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave
Back to blog

Other Jobs To Apply

Hobby Lobby New Job Openings $30/Hour

Eddie Bauer Work From Home Jobs (Customer Support) $75000/Year

Manager, GTM - UCANZ (Contract)

Remote Account Support Specialist – Hulu Subscriber Retention & Escalation

[Remote] Senior Consultant, Account Services Management - Plano, Texas

Customer Service Rep (100% Work From Home)

Inside Sales Representative (Remote - Western Region)

Data Entry

Sr Patient Accounting Representative, Full Time, First Shift, Remote

Customer Service Representative - Lab (Remote)

Remote Jobs Wells Fargo, Wells Fargo Jobs Remote – Job ID- 403 Job ID- 2576

Aetna Cvs Work From Home

SAP MDG Enterprise Asset Management Functional Consultant Remote / Telecommute Jobs

ServiceNow Functional Lead 102420 Remote / Telecommute Jobs

Virtual Performance Integration Manager - GM Defense

REMOTE: Insurance Sales Representative

Virtual Health Technician II

English Screener

Clinical Application Specialist - Digital Implementation Services

Incident Response Consultant (Remote)

Staff Embedded Software Engineer, Virtualization

Field Medical Advisor, Oncology

Manager, Training Delivery (Remote)

Director, Creator & Affiliate Marketing

Senior AI Solutions Architect (RapidScale) (Remote)

Security Consulting Engineer(Remote)

Supervisor Employee Services Contact Center - REMOTE

Bilingual Spanish Part Time Retail Sales Consultant

Lead Strategist Project Based

Account Executive, SMB Team Sales - Miami, FL

[Remote] Senior Data Product Manager, CMC Digital

US Director of Medical Affairs (US DMA) – Infectious Diseases and Vaccines (Respiratory), Remote

Senior Product Service Specialist - Water Heaters (Remote - US Only - Must Reside in the Central ...

Lead Graphic Designer, Accessories (Remote)

Boeing Virtual Information Session - Fall 2026 [Remote]

Remote Operator (Spring, TX)

Marcus by Goldman Sachs, Complaints Specialist, Richardson, TX/Draper, UT

Staff Software Engineer at Block, Inc.: 100% Remote (New York, NY)

Community College Veterans Information Session with Bank of America

Principal Technical Writer - Customer Onboarding

CONFIGURATION SPECIALIST(MONDAY.COM)

Azure and GitHub Consultant

Finance Manager, Marketing

Amex Work From Home Jobs

Work From Home Jobs At Walmart $24/Hour

The Walt Disney Company is hiring: Remote Spanish Sports Video Content Creator i

Junior/Mid AI Video Artist (Full Remote - Worldwide)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Online Typing Jobs (Remote Position)

SE Region for CDL A Drivers. Top 50% Avg. $81,172