Staff Software Engineer, Backend – Platform, Core AI Automation

Job Description:

  • Architect and build Agentic AI systems powering customer support and compliance automation
  • Design foundational APIs and measurement frameworks to ensure AI agents are grounded, relevant, and reliable
  • Lead technical direction for distributed systems underpinning AI automation
  • Define architecture patterns and strategic roadmaps with engineering leadership
  • Build reusable primitives and orchestration solutions to scale AI-powered automation across multiple domains
  • Mentor engineers on AI system design, coding standards, and production-readiness practices for LLM-based applications

Requirements:

  • 8+ years in software engineering
  • Demonstrated experience architecting distributed systems
  • Experience shipping production AI/ML applications
  • Proven track record getting LLM-based applications to production
  • Experience measuring and improving grounding
  • Experience reducing hallucinations
  • Experience building guardrails for reliability
  • Deep expertise designing APIs, orchestration layers, and evaluation frameworks for agentic AI systems at scale
  • Experience in customer support automation, compliance, or financial crimes domains
  • Understanding of the reliability and correctness requirements of customer support automation, compliance, or financial crimes domains
  • Responsible use of generative AI with human oversight
  • Ability to deliver business-ready outputs and measurable improvements in workflow efficiency, cost, and quality

Benefits:

  • Equity eligibility
  • Bonus eligibility
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Quarterly in-person working sessions (“surges”)
  • Reasonable accommodations for individuals with disabilities
  • Free compatible screen reader for applicants needing screen reading technology
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