Staff Design Program Manger, Seller Experience

About the position

Etsy is seeking a Staff Design Program Manager to establish the operational foundation for Etsy’s Seller Experience. This role involves overseeing three key groups: Seller and Inventory, Customer Operations, and Marketplace Services. The ideal candidate will ensure coherence across these areas while focusing on high-priority initiatives. Responsibilities include modernizing seller workflows, structuring inventory, leveraging AI for growth insights, and reducing friction in support, checkout, payments, and fulfillment. At this senior level, the role requires defining objectives, identifying operational gaps, building business cases for solutions, and owning their implementation. The Staff DPM will act as a strategic partner to design leaders and a key liaison in cross-functional discussions with Product, Engineering, and Research.

Responsibilities

  • Define and own high-stakes programs that span multiple squads within Seller Experience, including cross-team planning and initiatives requiring sustained alignment across Design, Product, and Engineering.
  • Bring operational structure to ambiguous spaces where problems and solutions are still developing.
  • Set priorities and roadmaps by working across Seller and Inventory, Cust Ops, and Marketplace Services to align design leaders on shared priorities, surface tradeoffs, and manage group capacity.
  • Build and improve the operating model for the Seller Experience design organization, introducing scalable frameworks to enhance efficiency and quality.
  • Optimize team rhythms by designing and maintaining planning cadences, review rituals, and communication structures.
  • Build and maintain operational dashboards and reporting to provide design leaders with clear insights into team health, capacity, and progress.
  • Act as the primary operational link between Seller Experience design and cross-functional partners in Product, Engineering, Research, and Brand, ensuring synchronization with product release cycles and visibility of dependencies.
  • Lead the organization through change by building adoption through clear communication and empathy.
  • Develop audience-appropriate communications, including dashboards, leadership summaries, and cross-functional updates, to make the Seller Experience design org’s work visible and credible.

Requirements

  • 8+ years in program management, design operations, or a related field within a product development environment.
  • A track record of owning cross-functional programs end-to-end across multiple teams, including defining objectives and building operational frameworks from scratch.
  • Experience spanning multiple design teams or sub-groups simultaneously, with the ability to hold coherence across different priorities and working styles.
  • Deep familiarity with how design teams plan and ship work, including how design intersects with Product, Engineering, and Research across the product development lifecycle.
  • Strong data instincts: ability to identify what to measure, build systems to track it, and translate findings into actionable recommendations.
  • Exceptional communication skills - adapting depth and format to the audience, writing with clarity for various updates and summaries.
  • Experience on large teams (20+ person design orgs) at technology companies is preferred.
  • Familiarity with Jira, Figma, Notion, Claude, and Google Workspace.

Nice-to-haves

  • Experience with vendor evaluation, tool selection, and contract management for design teams.

Benefits

  • Equity package
  • Annual performance bonus
  • Competitive benefits that support you and your family
Back to blog

Other Jobs To Apply

Hobby Lobby New Job Openings $30/Hour

Eddie Bauer Work From Home Jobs (Customer Support) $75000/Year

Manager, GTM - UCANZ (Contract)

Remote Account Support Specialist – Hulu Subscriber Retention & Escalation

[Remote] Senior Consultant, Account Services Management - Plano, Texas

Customer Service Rep (100% Work From Home)

Inside Sales Representative (Remote - Western Region)

Data Entry

Sr Patient Accounting Representative, Full Time, First Shift, Remote

Customer Service Representative - Lab (Remote)

Remote Jobs Wells Fargo, Wells Fargo Jobs Remote – Job ID- 403 Job ID- 2576

Aetna Cvs Work From Home

SAP MDG Enterprise Asset Management Functional Consultant Remote / Telecommute Jobs

ServiceNow Functional Lead 102420 Remote / Telecommute Jobs

Virtual Performance Integration Manager - GM Defense

REMOTE: Insurance Sales Representative

Virtual Health Technician II

English Screener

Clinical Application Specialist - Digital Implementation Services

Incident Response Consultant (Remote)

Staff Embedded Software Engineer, Virtualization

Field Medical Advisor, Oncology

Manager, Training Delivery (Remote)

Director, Creator & Affiliate Marketing

Senior AI Solutions Architect (RapidScale) (Remote)

Security Consulting Engineer(Remote)

Supervisor Employee Services Contact Center - REMOTE

Bilingual Spanish Part Time Retail Sales Consultant

Lead Strategist Project Based

Account Executive, SMB Team Sales - Miami, FL

[Remote] Senior Data Product Manager, CMC Digital

US Director of Medical Affairs (US DMA) – Infectious Diseases and Vaccines (Respiratory), Remote

Senior Product Service Specialist - Water Heaters (Remote - US Only - Must Reside in the Central ...

Lead Graphic Designer, Accessories (Remote)

Boeing Virtual Information Session - Fall 2026 [Remote]

Remote Operator (Spring, TX)

Marcus by Goldman Sachs, Complaints Specialist, Richardson, TX/Draper, UT

Staff Software Engineer at Block, Inc.: 100% Remote (New York, NY)

Community College Veterans Information Session with Bank of America

Principal Technical Writer - Customer Onboarding

CONFIGURATION SPECIALIST(MONDAY.COM)

Azure and GitHub Consultant

Finance Manager, Marketing

Amex Work From Home Jobs

Work From Home Jobs At Walmart $24/Hour

The Walt Disney Company is hiring: Remote Spanish Sports Video Content Creator i

Junior/Mid AI Video Artist (Full Remote - Worldwide)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Online Typing Jobs (Remote Position)

SE Region for CDL A Drivers. Top 50% Avg. $81,172