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Sr. Services Practice Manager, Healthcare

Pay Competitive

Location Remote

Employment type Full-Time

Job Description

Req#: 6590384002

Build the future of data. Join the Snowflake team.

AS A SENIOR SERVICES PRACTICE MANAGER, YOU WILL:

Report to an Industry Practice Director on the Americas Industry Services team
Be aligned to 1 or 2 industries as part of the practice, with services sales alignment to a Industry Sales District Manager and Account Executives
Be responsible for both services sales enablement/execution and services delivery success for your accounts, focusing on both quarterly bookings targets (for Professional Services & Training) and utilization targets
Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team
Be the Professional Services point of contact for your accounts through the following:

Help create and execute on the overall vision for services - both sales and delivery
Own the services delivery roadmap (proposals, closing services opportunities and delivery)
Collaborate with cross-functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
Develop scope and associated SOWs for customer services engagements
Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success
Understand and help optimize business operations processes for services sales
Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
Provide bookings forecast and demonstrate strong command of your book of business
Align services engagements to key customers\' business outcomes
Drive alignment with executive sponsors and/or customer stakeholders
Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc.) in support of project delivery
Serve as the initial point of escalation for customer and project team
Own project outcomes and manage project financials (revenue forecasting and expense management)
Maintain a high level of customer satisfaction as reflected in customer survey scores
Collaborate with Education Services team for training delivery
Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc.)
Deep collaboration with AE/SEs on the account for account strategy

Own and contribute to internal process improvements across the industry teams and broader Professional Services organization
Develop expertise within their aligned industry through working closely with Industry Practice Directors, Industry Sales team, and Global Industry Leaders to understand industry-specific use cases and through external research on the current business and technology landscape for their industry

OUR IDEAL SENIOR SERVICES PRACTICE MANAGER WILL HAVE:

12+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
Direct experience, ideally within the respective industry (see job title), in a Data Warehousing, Business Intelligence and/or Cloud field
Proven track record of meeting booking, utilization, and consumption (or similar) targets
Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery
Strong organizational skills, ability to work independently and manage multiple projects simultaneously
Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)