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Sr Analyst-Account Svcs
About the position
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. As a SaaS leader, we know our talent is the most important component to our success. This role is responsible for deploying expansion orders for Extended View Cameras into Verizon Connect. You will be the central point of contact post initial sale and responsible for the implementation of hardware, software and training to achieve an effortless customer onboarding experience. What we’re looking for... Support Verizon Credo through adherence to company policies, processes and practices Proactive customer communications to ensure timely action on any customer escalations throughout onboarding period Ensure all processes are documented and efficiently working for all implementation projects Ensure all required reports are developed and distributed Collaborate with Sales, Customer Success and Financial Teams to accelerate time to value. Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to Deployment Teams. Additional Job Description Provides customers with account support for a Verizon product or solution. Drive customer satisfaction of a Verizon product or solution across a variety of technical and non-technical support functions whose goal is to fulfil customer contract requirements. Support the transition of client projects from development through delivery. Act as a trusted advisor, focused on the goals of the customer and ensure a product or solution is being installed and/or utilized effectively to increase customer loyalty. Ensure timely action on any customer escalations. Ensure all processes are documented and efficiently working. Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to sales teams and our customers.
Responsibilities
- Support Verizon Credo through adherence to company policies, processes and practices
- Proactive customer communications to ensure timely action on any customer escalations throughout onboarding period
- Ensure all processes are documented and efficiently working for all implementation projects
- Ensure all required reports are developed and distributed
- Collaborate with Sales, Customer Success and Financial Teams to accelerate time to value.
- Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to Deployment Teams.
- Provides customers with account support for a Verizon product or solution.
- Drive customer satisfaction of a Verizon product or solution across a variety of technical and non-technical support functions whose goal is to fulfil customer contract requirements.
- Support the transition of client projects from development through delivery.
- Act as a trusted advisor, focused on the goals of the customer and ensure a product or solution is being installed and/or utilized effectively to increase customer loyalty.
- Ensure timely action on any customer escalations.
- Ensure all processes are documented and efficiently working.
- Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to sales teams and our customers.
Requirements
- Bachelor's degree or four or more years of work experience.
- Four or more years of relevant work experience.
- A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities
- Presentation skills, including the ability to create presentations using MS PowerPoint and experience presenting to all levels of an organization
- Facilitation, change management, and problem-solving experience
- Demonstrated success in complex projects
- Demonstrated ability to effectively communicate to internal and external stakeholders with a focus on collaboration and execution
- Proven ability to thrive in a fast paced environment
Nice-to-haves
- 3 years of experience in a hardware installation, deployment, sales or operational role
- If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Benefits
- Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon.
- From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
- We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package.
- Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
- Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
