Specialist I Centralized Services WAH

About the position

Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department.

Responsibilities

  • Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures.
  • Utilizes all available information to choose the best solution and resolve customer concerns.
  • Directs complex questions and problems to more senior staff level.
  • Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties.
  • Documents contact interactions, records details, complaints, comments and actions taken.
  • Coordinates with other functional areas as necessary.
  • Refers unresolved escalated issues as designated by the departments for further investigation.
  • Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
  • Handles inquiries for one or more lines of business.

Requirements

  • High School Diploma or GED.
  • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Communicate effectively in writing and verbally.
  • At least 1 year of customer service experience in centralized services or call center environment.
  • Experience in Retail or healthcare.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
  • Fluency in Spanish and English.

Benefits

  • To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/bene
Back to blog

Other Jobs To Apply

Online Data Entry/ Customer Service Support (Remote)

Amazon Package Delivery Driver - Earn $17.00 - $25.00/hr

Remote Client Agent (Work From Home) | Flexible Schedule

Billing Rates Specialist (Legal)

Amazon Warehouse Associate – Cincinnati, OH

Licensed Practical Nurse - Best Paying Nursing Job Without a Degree

Solid Waste Supervisor at City of Myrtle Beach, SC Myrtle Beach, SC

White House Internship Program

Warehouse Operations

Amazon Flex - Delivery Driver

Customer Service Rep (100% Work From Home)

Telehealth Nurse Practitioner (Part-time / Flexible)

Travel L&D RN - $2,599 per week

Warehouse Worker/Mailroom Inserter

Online Order Filling Team Associate

Urgent Hiring Warehouse Associate in Palmdale CA

Amazon Product Quality Reviewer – Remote Position

Air Cargo Ramp Agent- LIH

Remote Medical Coder – Entry Level (Training Provided)

Live Chatter for OnlyFans – No Phone Calls Required

Medical Review Nurse - Home Health Auditor - Remote

[Remote] Cybersecurity Analyst, Entry Level

Aviation Scheduling Manager at Walt Disney Company: 100% Remote (Burbank, CA)

Early Morning Dispatch Driver

Fayetteville Job:Night Shift DSP Driver(Part-Time)

Immediate Opening in Memphis for a Amazon Delivery Station Customer

Amazon Picker Packer – Huntsville, AL

Hiring Now: Hobby Lobby Remote Jobs Work From Home  Part Time

Director, Workforce

Daytona Beach Job:Early Morning Dispatch Driver(Part-Time)

Warehouse Worker (Temp – DAY 12h shift)

Part-time Entry-Level Amazon Customer Support Agent (Remote, Part-Time) Job ID- 1541

Amazon Warehouse

Amazon Fulfillment Center - Order Picker

Head of CyberSecurity at AIOS — Remote, $150-250k/yr inc equity

Recruiting:Global Charter Attendant in Atlanta,GA | Hiring

Courier Driver – Dallas–Fort Worth & Surrounding Area (Independent Contractor)

Warehouser - Full-Time

Remote Chat Moderator Career Opportunity - Flexible, High-Paying, and reputed company-Rich Environment at blithequark

Walgreens Needs Customer Service Associate Part-time in San Antonio

Remote Appointment Setter - No Experience Needed, Growth

Delivery Driver: Training + $22.75/hr + Benefits + Vehicle

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

Remote job American Express Remote Jobs (Customer Service Jobs ) Job ID- 661 Job ID- 2864

Remote Data Entry Amazon Specialist – Entry-Level, No Experience Needed – Part-Time – Join hirequest

Quality Specialist

Head of Customer Service (Remote)

Remote Non-Phone Jobs Thrive in a Quiet Work Environment, Earn $25-$35/Hour

Work From Home Customer Service Rep

Seeking Remote Content Moderators!