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Specialist, Customer Information Managment

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

Targeting Lead Role

Are you passionate about using data to shape customer experiences? Do you thrive where business & technology meet? If so, come join our Customer Experience Center of Excellence as a Customer Data Targeting Lead and help us deliver personalized, timely, and impactful customer communications. You’ll partner with the business, marketers, and technical teams to translate customer data & insights into action to drive awareness, engagement and retention.

WhatYou’llDo

Design and deliver data that powers personalized customer communications across channels (email, text, digital, direct mail)
Streamline and standardize how audience data flows across systems to improve efficiency and impact
Collaborate cross-functionally with marketing, analytics, and technology teams to ensure seamless execution and alignment.
Champion customer-centricity, ensuring all audience data solutions are designed with the customer in mind
Drive continuous improvement by identifying and implementing enhancements to data tools, processes, and governance.

What You Bring

A strategic mindset with the ability to connect data capabilities to business outcomes.
Experience gathering and translating business requirements into technical solutions.
Comfort working in ambiguity and adapting to evolving priorities.
A passion for learning and a drive for continuous improvement.

Preferred Technical Skills

Experience with SQL and tools like Teradata or Databricks highly preferred
Familiarity with data visualization and storytelling tools.
Experience with customer data platforms is a plus.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

JOB SUMMARY: Responsible for the development and support of Customer Information capabilities for production or internal business partners. This can include working on a project through one or more of the delivery cycles from initiate, solution scoping, design and development, through implementation. Helps to document business rules, requirements, information requirements, and implementation strategy for changes and enhancements to customer information both in an analytical and operational environment.

May support one or more capabilities including customer matching, preferences, profile, interactions, contact points, householding, marketing campaigns, enterprise metrics, customer data governance, and adoption of new solutions.

Job Description

RELATIONSHIP: Reports to Director/Manager

JOB RESPONSIBILITIES:

Responsible for managing workstreams of projects designed to deliver analytic and operational capabilities and solutions.
Assists with the development of business processes and system functional, non-functional and information requirements
Responsible for providing input to business decisions for the project.
Assists with the coordination of the Business Subject Matter Experts (SMEs)
Documents stakeholder needs and business objectives, expectations and assumptions aligned with workstream/project/capability
Helps facilitate business implementation planning sessions
Facilitates post implementation checkpoint with business units to ensure best in class solutions are implemented
Ensures appropriate communication/training/reporting is documented
Performs other duties as assigned.

JOB REQUIREMENTS: Education: Undergraduate studies with post graduate studies preferred.

Licenses/Designations: N/A

Experience: Typically 3 or more years related experience with SAS, SPSS and other statistical software. Experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities.

Knowledge: Advanced knowledge of PC based spreadsheet, business intelligence and database warehousing applications.

Skills/Competencies: Proven excellence in problem solving, analytical, research and quantitative analysis skills, and analytical working techniques including: regression, decision trees, multivariate analysis, etc. Verbal and written communication skills for interaction with client, work teams, vendors and associates. Proficiency in developing ad hoc queries using SQL.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the: VP and HR VP.

JOB CONDITIONS:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Extended and non-standard work hours based on project and customer deliverables.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: 11/2012 CB, PYC

We currently anticipate accepting applications until 08/14/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location.

The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov)

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature.

No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation.

Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Specialist, Customer Information Management : $88,000.00-$164,000.00The expected starting salary range for Specialist, Customer Information Management : $88,000.00 - $132,000.00