Southwest Airlines Entry Level Remote Customer Service Jobs

About the Role

Southwest Airlines is hiring Entry-Level Part-Time Remote Customer Service Representatives to support passengers from home. This is a great entry point into the airline industry — no prior aviation experience is needed, just a positive attitude and good communication skills. Flexible part-time shifts are available.

What You Will Do

  • Answer inbound passenger calls about Southwest flight bookings, changes, and cancellations
  • Assist with Rapid Rewards loyalty account questions and points redemption
  • Provide flight status updates and handle travel disruption rebooking
  • Deliver friendly, on-brand Southwest service on every customer interaction

Requirements

  • High school diploma or GED — entry level, no airline experience needed
  • Friendly, upbeat communication style consistent with Southwest culture
  • Available 20–25 hours per week on a consistent part-time schedule
  • Home PC, headset, and stable internet connection

Pay & Benefits

  • Pay: $15.00–$18.00 per hour
  • Part-time remote — flexible shift options
  • Southwest travel privileges for employees
  • Option to transition to full-time role
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