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Solutions Engineer, Canada *Remote* (m/f/d)
<p><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">About Us<br><br></span></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt">Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.<br><br></span></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt">We serve two primary customer segments:<br><br></span></p> <ul> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.<br><br></span></li> </ul> <p><span style="font-family: Arial, sans-serif; font-size: 10pt">Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.</span></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt"><br>Learn more at </span><a href="http://www.getpliant.com" target="_blank" rel="noopener noreferrer"><span style="font-family: Arial, sans-serif; font-size: 10pt">www.getpliant.com</span><span style="font-family: Arial, sans-serif; font-size: 10pt"><br><br></span></a></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">About the Role<br><br></span></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt">As a<span style="font-weight: bold"> Solutions Engineer (m/f/d)</span>, you’ll be a key technical consultant and enabler for our customers and partners, helping them successfully adopt and scale Pliant’s platform. You will work with an ambitious team of Solutions Engineers, and collaborate cross-functionally with Sales, Partnerships, Customer Success, Product, and Engineering to deliver smooth onboarding, strong integrations, and high-quality technical guidance.</span></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt"><br>This is a hands-on, customer-facing role: you’ll lead integrations, answer technical questions in pre-sales and post-sales contexts, enable customers to use our public APIs (Pro API and CaaS), and ensure feedback from the field is translated into actionable product and documentation improvements.</span></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold"><br>What You’ll Do<br><br></span></p> <ul> <li><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">Own technical onboarding & integrations: </span><span style="font-family: Arial, sans-serif; font-size: 10pt">Plan and drive customer/partner onboarding, integration timelines, and go-live readiness for API-based setups.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">Support Sales & Partnerships (pre-sales):</span><span style="font-family: Arial, sans-serif; font-size: 10pt"> Handle technical discovery, solution design, demos, RFP/questionnaires, and proof-of-concepts for enterprise opportunities and partners.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">Be the integration “problem solver” during the onboarding (post-sales):</span><span style="font-family: Arial, sans-serif; font-size: 10pt"> Troubleshoot integration challenges, reproduce problems, propose workarounds, and coordinate with Product/Engineering to resolve blockers quickly.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">Enable and train developers & operators:</span><span style="font-family: Arial, sans-serif; font-size: 10pt"> Run workshops and training sessions, help customers build confidently on our APIs with best practices, examples, and clear guidance.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">Build reusable assets:</span><span style="font-family: Arial, sans-serif; font-size: 10pt"> Collaborate with our technical writer to produce and maintain reference architectures, integration playbooks, checklists, and internal enablement material to improve consistency and speed across implementations.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">Bring customer feedback into the product loop:</span><span style="font-family: Arial, sans-serif; font-size: 10pt"> Capture structured feedback, identify recurring pain points, and help translate field insights into product and documentation improvements.<br><br></span></li> </ul> <p><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">What You’ll Bring</span></p> <ul> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">5+ years of relevant experience in solutions engineering/architecture, sales engineering, or technical consulting.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Strong technical experience with APIs and integrations (REST, JSON, webhooks, authentication concepts like OAuth/API keys, Postman/cURL).</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Comfortable with one programming language (e.g., TypeScript, Python, Java) to build lightweight prototypes, integration validation, and test workarounds with REST APIs.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Strong communication skills across demos, solution design, and technical enablement with both engineers and business stakeholders.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">High-ownership, service-oriented mindset, comfortable driving end-to-end solutions, unblocking others, and systematizing learnings into repeatable assets.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Experience building repeatable processes (intake, triage, enablement assets) to scale our services across many stakeholders.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Experience owning complex customer/partner integrations end-to-end, coordinating multiple stakeholders and driving timelines to completion.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Fluent in English<br><br></span></li> </ul> <p><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">Bonus points<br><br></span></p> <ul> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Fintech/payments/cards experience</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Experience with ERP or accounting integrations (e.g., NetSuite, SAP, Microsoft Dynamics, DATEV, Xero, QuickBooks) and related data flows (accounting reconciliation, exports, etc.).</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Other European languages are a plus.<br><br></span></li> </ul> <p><span style="font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold">What We Offer<br><br></span></p> <ul> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence. </span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Your choice of preferred OS, Windows or Mac</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Flat hierarchy and transparent communication in a relaxed, professional atmosphere</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Opportunity to develop your talent in a dynamic team with ambitious goals</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Flexibility and a remote first work environment.</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Company card with a monthly allowance for lunches, coffee, etc. with co-workers</span></li> </ul> <p><br></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt">At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.</span></p><br><hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Location</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Toronto, Ontario (Remote)</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Department</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Engineering</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Employment Type</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Full-Time</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Minimum Experience</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Experienced</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>