Services Manager, Customer Service Management

<p>Welcome to General Electric, a global leader in technology and services! We are currently seeking a highly motivated and experienced Services Manager to join our dynamic Customer Service Management team. In this role, you will be responsible for overseeing and driving the success of our services division, ensuring exceptional customer satisfaction and operational excellence. As a Services Manager, you will have the opportunity to lead a team of service professionals and collaborate with cross-functional teams to deliver high-quality solutions to our valued customers. The ideal candidate will possess strong leadership skills, a customer-centric mindset, and a proven track record in service management. If you are ready to take on a challenging and rewarding role with a reputable company, we invite you to apply for our Services Manager position at General Electric. Develop and implement strategies to drive growth and profitability of the services division. Oversee day-to-day operations of the services division, ensuring smooth and efficient delivery of services to customers. Lead and motivate a team of service professionals to achieve performance targets and provide exceptional customer service. Collaborate with cross-functional teams to develop and deliver innovative solutions to meet customer needs. Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions. Develop and maintain strong relationships with key customers to ensure their satisfaction and loyalty. Manage and optimize the services budget to maximize revenue and minimize costs. Stay updated on industry trends and best practices to continuously improve the services division's offerings. Ensure compliance with company policies, procedures, and standards for quality, safety, and customer service. Represent the company and promote its services at industry events, conferences, and trade shows. Conduct regular performance reviews and provide coaching and feedback to team members to support their professional development. Contribute to the development of marketing and sales strategies for the services division. Handle customer escalations and complaints in a timely and effective manner. Conduct market research and analysis to identify new opportunities for growth and expansion of services. Prepare and present reports and updates to senior management on the performance and progress of the services division.</p><p>General Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

Back to blog

Other Jobs To Apply

Equipment Coordinator (Fulfillment Center)

Inventory Attendant

Warehouse Associate (Part-Time)

Join Amazon in Columbus as a Fulfillment Center-Warehouse Packer

Fulfillment Center-Warehouse(Gig)-Fremont

Lead Ramp Agent — Ground Ops Leader (DailyPay)

Flexible Part-Time Fulfillment Center Order Picker in Phoenix

Salt Lake City-based 3rd Shift Weekend Operations Driver Opening

Part-Time Job at Amazon:Fulfillment Center

$21.25/hr Inventory Control Associate-Grand Rapids(PT)

Part-Time Fulfillment Center Logistics Associate(Austin)

Amazon Delivery Driver

Amazon Step Van Driver

2025 Field Engineering Trainee (Various Locations)

Now Hiring San Bernardino:Fulfillment Center-Outbound Ship Dock

Virginia Beach Hiring:Part-Time Fulfillment Center-Package Sorter

Kitchen Helper/Dishwasher (Full-Time)

[Remote] Member Contact Center Sales Associates (FT & PT)

Field Service Professional - Plainfield, NJ

Call Center Specialist [Work From Home - Night Shift - Full Time]

Remote BDR – Dental SaaS Outreach

Manager, Design Engineering - Optical

Customer Service Agent (PT or FT)

Remote Customer Service Contractor for Fortune 500 Companies

Join Today: Online Jobs for Teens: Content Creator & Virtual

Remote Data Entry Representative – Flexible Home‑Based Role for Male & Female Candidates, Customer Support & Survey Assistance – $20‑$25 per Hour

Medical Transcription Training and Work-From-Home Opportunity

Online Job for Student & Fresher (Data entry) – Job ID- 505 Job ID- 2688

Entry-Level Remote Chat Moderator – Flexible Part‑Time/Full‑Time, $25–$35/hr, No Phone Calls, Join arenaflex’s Growing Online Community

Teen Editorial Team Member for Girl-led International Magazine

Remote Coder II — Medical Coding & Denials Specialist

[Remote] Pharmacy Tech/CSR

Help Desk Specialist

Technical Support Engineer 2

YouTube Content Moderator $16/Hour (reputed company)

Work From Home

Apple Home Jobs: Stelle als Mitarbeiter von zu Hause aus

Watch Netflix (Tagger): $12-$46

Medical Review Nurse (RN)- Remote

National Account Executive/National Account Executive-Senior

Returns Processing Associate(Reverse Logistics)Vacancy in New York

Part-Time Job at Amazon:Fulfillment Center

Biller I at Monument Health Inc.: 100% Remote (FL, GA, KY, OH, SC, TN, TX, WY, SD)

Paid Focus Group Panelist - No Experience, Work From Home

Remote Part-Time and Full-Time Positions Available

Urgent Part-Time:Fulfillment Center-Order Picker(Knoxville)

Online Jobs That Are Legit - Trusted Live Chat Agent Roles, $25-$35/hr

Entry‑Level Remote Chat Support Specialist – Flexible Part‑Time Role with No Experience Required, Earn $35/hr, Grow Your Career at arenaflex

Remote Administrative Assistant-Behavioural Health

Benefits Account Specialist (Fully Remote)