ServiceNow Admin / ServiceNow Platform Ops Engineer -Remote Work

Job Title: ServiceNow Admin / ServiceNow Platform Ops Engineer

Location: Remote Work

Key Responsibilities

  • Platform Administration & Operations
  • Administer and maintain ServiceNow production and non-production environments.
  • Monitor overall platform health, performance, stability, and operational readiness.
  • Manage platform configurations, system properties, plugins, integrations, and platform features.
  • Conduct platform health assessments and coordinate remediation activities.
  • Ensure platform adherence to security, compliance, and governance standards.
  • Support platform maintenance activities, patches, hotfixes, and security updates.

Environment Management

  • Coordinate instance cloning activities across development, QA, test, and production environments.
  • Maintain environment consistency and ensure proper alignment between production and non-production instances.
  • Manage upgrade preparation activities, environment validation, and post-upgrade stabilization.
  • Support developer access requests, admin permissions, and environment provisioning.

Operational Support & Incident Management

  • Serve as a primary point of contact for ServiceNow platform operational support.
  • Lead weekly operational reviews with ServiceNow support teams and internal stakeholders.
  • Review incidents, cases, problem records, change requests, and platform advisories.
  • Escalate critical issues and coordinate resolution with ServiceNow support, engineering teams, and vendors.
  • Track platform defects, PRBs, support cases, and remediation plans to closure.
  • Participate in governance, change review, and architecture discussions impacting the platform.

Desired Skills & Experience

  • ServiceNow System Administration and Platform Operations
  • ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer
  • Platform Upgrade and Release Management
  • Incident, Problem, Change, and Knowledge Management
  • Instance Cloning and Environment Management
  • ServiceNow Integrations and Plugin Administration
  • Operational Support and Vendor Management
  • Performance Monitoring and Platform Governance
  • Strong troubleshooting, communication, and stakeholder management skills
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