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Service Professional- Client Services Center
We're seeking someone to join our team as a Service Professional in the Client Service Center in Wealth Management Operations to service clients in areas of service ranging from general customer service questions to technology support. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Associate level position within the Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role: - Execute complex processes and assist a Team Manager in coordinating processes, risks and/or projects - Recognize risk in day-to-day processes to draw out the key issues and leverage detailed knowledge to propose changes in process - Train others, allocate tasks and support with first line escalation where required - Share expert knowledge across the team, contribute to team output and development, building relationships across the Firm What you'll bring to the role: - Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team - Ability to operate independently with respect to some job responsibilities - Culture carrier across Operations, embracing the Firm's core values - Ability to partner with and maintain relationships with key vendor contacts. - At least 4 years' relevant experience would generally be expected to find the skills required for this role. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
