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Service Coordinator - Field Service Team

April 29, 2026

<h2>Reporting to the Field Service Manager, the Service Coordinator is responsible for coordinating field service activities and maintenance visits to support a first-time fix, adopting a proactive, customer-focused approach to support the field service team and ensure timely completion of service activities and internal and customer requests.</h2><h2></h2><h2>This position is part of the EMEA Field Service Team located in the UK and will be fully remote.</h2><p></p><h2>At Trojan Technologies we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide.</h2><h2></h2><h2>In this role, a typical day will look like:</h2><ul><li><h2>Acting as the primary point of contact for internal and external customers across the UK & Ireland, coordinating all service visit requirements.</h2></li><li><h2>Planning, scheduling, and coordinating field service and maintenance activities using Trojan Technologies systems, ensuring customer and business requirements are met.</h2></li><li><h2>Supporting the field service team by managing service requests, work order progression, and related administrative activities.</h2></li><li><h2>Supporting on-time delivery (OTD) of service activities through effective internal coordination and communication to ensure services are delivered as scheduled.</h2></li></ul><h2></h2><h2>The essential requirements of the job include:</h2><ul><li><h2>2-4 years’ Experience in scheduling, dispatching, or service coordination.</h2></li><li><h2>Strong organizational and time‑management skills.</h2></li><li><h2>Excellent communication with customers and internal teams.</h2></li><li><h2>Proficiency with service management or ERP systems.</h2></li></ul><p>At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.<span> </span>Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.<br> </p><p><b>Unsolicited Assistance</b></p><p><span>We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the </span><a href="https://www.veralto.com/our-companies/" target="_blank">Veralto companies</a><span>, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...