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Senior Program Manager, Product Strategy and Operations
THE CHALLENGE
The last year has been one of unprecedented change and new strategic clarity. As we accelerate out of the pandemic, we now have a strong sense of where we’re going, and what it will take to win. To succeed, we need to deepen the value we deliver to event creators and the audiences they depend on. And we need to continue to evolve our mechanisms and culture that will allow us to sustain and strengthen our competitive advantages. We’ve made enormous progress, but there’s still a lot of work to be done. That’s where we — and you — come in.
THE TEAM
The Product Strategy and Operations team serves as an enabling function of Product at Eventbrite. Our focus is driving efficiency at scale through the implementation and governance of programs, processes, and tools across the product lifecycle. We do this within Product, Engineering, and Design, and in partnership with other functions. Our scope focuses broadly on the product lifecycle, from amplifying customer voices to strategic planning, through standard product development processes to launching products to the market with the vision of instilling more consistent alignment, coordination, customer empathy, value delivery, and accountability at every step.
THE ROLE
You Will
As a Senior Program Manager on the Product Strategy and Operations team you will be focused on managing and driving programs and projects for the Product Organization:
- Build and manage the Product Organization’s internal capability roadmap consisting of a portfolio of projects
- Identify areas of opportunity or continuous improvement for the Organization
- Think critically and analytically to identify solutions to areas of opportunity you identify
- Stand up and deliver programs / projects to implement new or continuously improve capabilities for the organization
- Provide project ownership and delivery including the full implementation from initiation to deployment for one major or multiple smaller projects simultaneously
- Provide status reporting on project milestones, deliverables, dependencies, risks and issues
- Help to identify and engage the right resources to achieve project objectives in planned timeframes
- Work collaboratively across a cross-functional stakeholder group to ensure successful project outcomes
- Help to establish practices, templates, and tools to mature the program mgmt capability for the organization.
- Prepare estimates and detailed project plans for all phases of projects
- Manage the day-to-day project activities and resources and lead the project management team meetings
THE SKILL SET
- 7+ years in program management, operations, or consulting roles
- Experience working cross-functionally and removing roadblocks in complex organizations
- Demonstrated track record of driving company-wide program, process, and/or tool implementations
- Proven experience with using business acumen, data, and change management frameworks for successful adoptions and continued consumption of people programs
- Experience driving strategic alignment efforts with a broad range of stakeholders
- Experience with and understanding of the role of Product in an organization
- Demonstrated experience identifying, designing, and implementing multiple programs and projects
- Proven ability to build trust with and influence stakeholders of multiple seniority levels, across technical roles, customer-facing roles, and executives
- Mastery in creating effective structure out of ambiguity
- Strong prioritization and focus, including comfort making tradeoffs with incomplete information
- Adept at thinking strategically and maintaining a big picture perspective
- Raw intellectual horsepower and a growth mindset
- Passion for high quality products and their impact on Eventbrite’s event creators and attendees
BONUS POINTS
- Prior experience with a Product Operations team specifically or in Product Management or Management Consulting
- PMP or equivalent certification
- Experience using Eventbrite’s product as a creator and/or attendee
What We Offer
We are committed to providing competitive, valuable and meaningful benefits for our Britelings.
We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.
Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
About Eventbrite
Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com .
IS THIS ROLE NOT AN EXACT FIT?
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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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